Service Delivery Manager

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Our telecoms client are currently looking for a Service Delivery Manager to come on board for an initial 6+ months extendable contract based in East London,

Role: Customer Care Manager / Service Delivery Manager

Duration: 6 Months extendable

Daily rates: Around £200pd

Location: East London

Summary

- Acts as the single point of contact for assigned customer accounts which typically have a large revenue scope, have complex product needs, or require significant project management due to the size of the organization.

- Manages any interactions from the customer order through billing to ensure highest levels of customer satisfaction.

- Proactively manages the customer's service needs to ensure the highest levels of customer satisfaction and that their expectations are met.

- Promotes revenue growth, retention, and overall customer satisfaction.

Responsibilities

- Owns and manages all customer communications or escalations pertaining to new install orders.

- Manages all aspects of the conversion of sales to revenue for the company.

- Actively manages all service activation elements of customer orders from order entry through service "turn up." Communicates order status in a timely manner to customers via conference call, emails and phone calls.

- Has authority to deviate from defined processes to ensure customer satisfaction and revenue recognition.

- Owns and creates service delivery and service management performance review

- Customer service experience in the telecommunications industry.

- Must have project management experience in planning and organizing data from various sources into concise, relevant information.

If you feel you are suitable or would like to know more regarding the role mentioned above please send an up to date CV asap

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