Technical customer service administrator

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Technical customer service administratorWeston Super Mare£20'000 + Pension + Life assurance + Free parking + HolidayDo you have the ability to read technical drawings?Are you looking for a varied role with a growing company that will invest in your training and career?This company specialises in the design and manufacture of products that are supplied into multi million pound homes across the UK. 2019 is set to be an exciting time for the business as they look to increase headcount and invest into new systems and staff development.In this role you will provide technical support to the site teams and Customer Service team from commencement of installation to completion. You will also offer technical support through the Warranty period of the contract with the client and for projects whose warranty expired.The ideal candidate will come from a technical background or be able to read technical drawings.This is a great role for someone looking to join a leading engineering company where you will play a vital part in there growth and development.The role:*Provide technical support to the site teams and Customer Service team from commencement of installation to completion*Technical support through the Warranty period of the contract with the client and for projects whose warranty expired.*Ordering remedial materials and tools direct with suppliers.*Ordering and scheduling material requirements for the Parent Company to source and manufacture remedial parts for our installations.*Updating spreadsheets to ensure all parts are tracked and monitored.*Email and telephone correspondence with customers keeping them updated on the progress of their remedial parts.*Liaising with Design, Production, Despatch, Manufacturing departments, Project Managers, Operations Manager and Directors.*Liaising with our onsite customer service remedial technician on a day by day basis to complete the current workload.*Booking technician appointments and deliveries for customers requiring after sales support*Producing weekly and ad-hoc reports to support Operations and Project Managers, including internal kpi'sThe person:*Ability to read technical drawings.*Good customer service skills.This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency. Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom.Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed