Customer Service Advisor


Premium Job From Candidate Source Ltd

Recruiter

Candidate Source Ltd

Listed on

11th July 2019

Location

Clapham

Salary/Rate

£21000 - £25000

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

A successful and established e-commerce business selling sports, fitness, healthcare and safety products is looking for a Customer Service Advisor to join their online team in Clapham, London. The business has been launching world-class websites for the last 10 years and operates several successful businesses in multiple industries. Its rapid growth with a focus on customer care means that it now needs a switched on, intelligent and adaptable Customer Service Advisor to add to the family. This is a fantastic workplace to learn how e-commerce businesses operate and expand. If you’re curious to learn more about this business sector, this could be the job for you. There are opportunities to progress within the business for the right candidate. You must be good on the phone and have excellent writing skills; your spelling, punctuation and grammar must be of a high standard to ensure the emails you send are accurate and professional. To prove how good your writing is, we require you to send us 10 bullet points describing why you are perfect for the role along with your current CV. You can include the 10 bullet points in the cover note area of the email, or if you are having trouble modifying that area, please put them at the very top of your CV with the title "My 10 Bullet Points". If you don’t provide the 10 bullet points, we cannot progress your application. As a Customer Service Advisor your duties will include:
Providing excellent support over the telephone and online.Assisting with order queries and product information.Liaising with our suppliers for order updates and product details.Working with internal departments to ensure queries are resolved efficiently.Taking orders over the telephone.Ensuring the order process is a seamless and pleasant experience.Product support.Authorising returns.Further ad hoc responsibilities.  The ideal candidate will hold the following skills and experiences:
You will have sent us ten bullet points (see above).Excellent verbal and written communication skills.Excellent organisational and problem solving skills.Must be fluent in English.A polite and confident telephone manner.Great attention to detail.Teamwork skills. Extra benefits available:
Regular team outings paid for by the businessBeers, ciders, soft drinks, sweets and chocolates on a Friday.An extra holiday day for each year of work (up to an additional 5 holidays)Summer partyChristmas partyFree tea and coffeeFree parkingA friendly and collaborative working environment The working hours of the Customer Service Advisor role are 9.00am to 5.30pm Monday to Friday (37.5 paid working hours per week).  In return you will receive a salary of between £21,000 and £25,000 per annum depending upon your skills and/or previous relevant experience. How to apply:
Your first challenge is to provide 10 bullet points detailing why you think you are perfect for the role along with your current CV. You can include the 10 bullet points on the cover note of the email, or if you are having trouble modifying that area, please put them at the very top of your CV with the title "My 10 Bullet Points".Please note your application will not be considered if you do not submit 10 bullet points.We look forward to seeing what you come up with!


Candidate Source Ltd is an advertising agency and the details sent in your application will be passed to a third party responsible for processing the application. This will include holding and sharing your personal data and our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to inform you of the third partys details should you wish.

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