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IT Support Engineer /1st/2nd Line Support Engineer /IT Helpdesk
Premium Job From BluetownOnline Ltd
Recruiter: BluetownOnline Ltd
Listed on: 11th July
Location: London
Salary/Rate: £25000 - £30000
Type: Permanent
Start Date: ASAP
Reference: TTIT-01_1562836788_expired
Contact Name: Bluetown Online

This job has now expired please search on the home page to find live IT Jobs.

Job Title: 1st / 2nd line Helpdesk EngineerLocation: LondonSalary: £25,000 - £30,000 per annumJob Type: Full Time, PermanentEstablished for 10 years, and with an extremely high customer retention rate, the Company has implemented and supported wide-ranging solutions, with a positive impact, to hundreds of businesses and individuals.Their mission is to become a market leading MSP and Consultancy in London.Based at the heart of Mayfair, they are a close-knit team, and runs like a family business. The founder feels that this is the cornerstone of this growing and thriving operation.They are looking for an experienced 1st / 2nd line Helpdesk Engineer with 3rd line capabilities.The Role:In order to be suitable for this role you must have demonstrable expertise and passion in providing 1st and 2nd line support in a Windows and Mac environment, with 3rd line inclineYou will be responsible for providing a proactive remote support service for all user issues, in-house repairs and expected to travel to their London client's offices for emergencies or booked site visitsCustomer service is key in this role as you will be forming a close relationship with the users, as they look after them as familyYou will need to show a willingness to develop and enhance their skillset and fill the gaps they would have at present within the company's services offering as quickly as possible with guided assistance by management teamAdvanced training and growth possibilities exist within the business for the right person to develop their career in ITKey Responsibilities:To provide 1st, and 2nd line technical support queries professionally and efficiently, maintaining a high degree of customer serviceTo ensure that all SLA's are metTo work effectively and productively with 3rd line support and Commercial Team/Account ManagersTo take ownership of user problems, perform a technical diagnosis and fix the issue either remotely or on-siteTo document all calls on the call logging systemProduce statistics each month on Helpdesk issuesTo maintain user security on all systemsSupporting users in the use of Computer equipment by providing necessary training and adviceTo arrange for external support visit whenever problems cannot be resolved in houseExcellent interpersonal and communication skills and a positive attitudeExcellent written and spoken English, to 1st language standardTo live within reasonable commuting distance to the Central London, W1J areaA full UK driving or motorcycle licence and access to your own vehicle (preferable but not mandatory)Key Requirements:EssentialMSP roles experience for 4 years+MCP certifications, ideally MCSAAbility to work under fast passed environment and be result drivenExcellent telephone mannerWindows 7 and MS Server 2008 upwards - Strong knowledgeMicrosoft Active Directory, DNS and DHCP - Strong knowledgePC and Mac hardware and OS set-up, configuration and troubleshootingMicrosoft Office Suite - Experience and strong troubleshooting skillsOffice 365 and G-Suite - Strong Knowledge, administration and user supportStrong Networking Knowledge and Experience (LAN, WAN, Wi-Fi, Firewalls / Switches / Routers)Remote Management and Monitoring Systems skills (Endpoints, Servers, Cloud)Sophos Cyber Security products and solutions - Good KnowledgeMimecast Email Protection - Good knowledgeDesirableCyber SecurityMCSEVMware / Microsoft Hyper-VMicrosoft Azure / AWSWordPress and SSL certificatesLinux and Plesk ServersPlease click on the APPLY button to send your CV and Cover Letter for this role.Candidates with experience of: 1st Line Technical Support Advisor, 1st Line Technical Support Analyst, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Support, IT Customer Support Advisor, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, 3rd Line Support Engineer, 3rd Line Support, 3rd Line Support Technician, 3rd Line Helpdesk Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.