Service Design & Transition Manager - Cloud

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Service Design & Transition Manager - Cloud Required for a leading client in South West London for an initial 6 month contract We are looking for a Service Design & Transition Manager to join our clients head office in South West London. Service Design & Transition Manager required to ensure that systems are designed and transitioned to be operable, maintainable and recoverable by Service Operations.Job Responsibilities:

'€¢Review of high level designs, detailed designs, and support contracts'€¢Conducting Service impact assessments'€¢Defining Service Design Criteria'€¢Assurance of test activities including UAT and OAT.'€¢Delivering key project and status updates to stakeholders'€¢Manage the acceptance/introduction/release of projects into a live environment.'€¢Development of Service Transition collateral.'€¢Manage the early-life support process.'€¢Challenge stakeholders and influence decisions at the appropriate level'€¢Running knowledge transfer workshops.'€¢Seek and drive efficiency improvements within the IT Delivery framework

To be successful in this role you will need these skills:

'€¢Have previous experince working with Cloud '€¢Comprehensive knowledge of Service Design & Transition Management processes and standards.'€¢Experience of implementing cloud based systems, Devops teams, automated testing and deployments.'€¢Experience of working in a challenging environment where tact, diplomacy, excellent relationship management and communication skills are critical to positively influence relationships with a wide range of stakeholders.'€¢A strong background in Service delivery/management roles, with solid understanding of service management frameworks and processes'€¢Understanding of ITIL processes, ITIL V3 Foundation Level as a minimum'€¢Understanding of Agile software development and Project Management practices, e.g. Prince 2.'€¢Ability to handle multiple projects and adapt to an agile Change culture.'€¢Good project management skills. Ability to plan, organize, and direct teams in line with changing priorities. '€¢Ability to raise risks and issues in a timely manner to the right people at the right time '€¢Insurance experience is desirable'€¢Degree level or equivalent desirable

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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