Account Manager - Digital Marketing Adtech Leader
£28000 - £38000
+ Discretionary bonus of up to 10% + Extensive Benefits & Perks & State-of-the-Art Office
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Account Manager - Digital Marketing Adtech Leader
London, EC4V 4AY
£28,000 - £38,000 + Discretionary bonus of up to 10% + Extensive Benefits & Perks & State-of-the-Art Office
Ready to manage a client portfolio including the likes of Virgin Holidays, Spartan, Whistles, Hunter and Clarins?
Join an innovative global leader in data-driven marketing technology that help brands reach consumers with timely and authentic digital advertising experiences.
Who we are
We are the global leader in integrated marketing solutions and part of Rakuten Inc, one of the world's leading Internet service companies. The company is headquartered in San Mateo, California, with 900+ employees across 16 offices in 8 countries. With European offices in Brighton, London, Paris and Berlin, we have a friendly and welcoming culture and great office environments.
The Account Manager Role:
As an Account Manager, it is your responsibility to ensure that your clients are receiving the award-winning service which we pride ourselves upon. You will quickly become a respected leader on a portfolio of accounts, ranging in GMS and spanning many different ecommerce verticals.
This role will challenge you to think out of the box, lean on previous digital experiences and ultimately, use your creativity to your advantage. You will lead with the aim of increasing revenue from client relationships. This can be done in various ways, but preferably by identifying partnership opportunities and understanding client needs and requirements. You will manage all day to day account administration and maintain documentation of client performance and activities.
+ Develop, execute and track client campaigns to ensure client is hitting key channel KPIs
+ Develop, maintain and extend relationships with your account portfolio through daily email / phone communication and face to face monthly and or quarterly strategy sessions
+ Vet new affiliate opportunities, facilitate relationship building with prospective and existing affiliate partners and most importantly, serve as a brand ambassador for your client
+ Manage advertising budget to ensure client is hitting optimal ROI - pace performance as per clients' needs and advise on where to best invest budget to maximize results
+ Manage the day to day account administration and organization, with the support additional team members
+ Provide robust post campaign analysis to understand failures, successes and key takeaways for future campaigns
+ Liaise with additional Rakuten Marketing teams to problem solve and achieve desired client outcome
+ Leverage current industry and market trends to help educate and advise clients in next steps
+ Serve as a guru for Rakuten Marketing's proprietary software. Support your clients to make sure they know the tools and resources available to them.
Required Skills and Experience:
+ 3+ years of online marketing/direct marketing experience with a focus on client service, (it's a plus if you have knowledge/familiarity with Affiliate Marketing).
+ Demonstrated success in measuring results.
+ Proof that you can set and surpass KPI targets.
+ Analytical and strategic marketing skills.
+ The ability to prioritize and strategize based on company's goals
+ A desire to think creatively, solve problems and use professional judgment.
+ Tech savvy; comfortable using Excel and PowerPoint for client-facing reports, analysis and presentations.
+ Exemplary written and oral presentation and a talent for presenting.
+ A Bachelor's Degree in a Marketing field
Our state-of-the-art office is situated in the heart of the City with excellent transport links (tubes: Mansion House (1 min) and Bank (6 mins). Mainline stations: Blackfriars (11 mins) and London Bridge (17 mins)) and offers a bright and open working environment, with lots of meeting rooms and event spaces.
+ Discretionary bonus of up to 10%
+ pension, private health/dental, life insurance/critical illness cover and more
+ Internal and external training and development opportunities
+ Opportunity to collaborate with colleagues and clients in the Americans and APAC region
+ New, state-of-the-art office in the heart of the City with an open plan office
+ Catered breakfast and lunch 1x per week
+ Fully stocked kitchen with breakfast items, fruit, snacks, and soda available at all times
+ Quarterly parties and office team building activities - well stocked office bar with Friday drinks available weekly
+ 5 PM Friday finishes (standard working hours 9 - 6); 3 PM finish the day before holidays
+ Bonus Summer Vacations Days (subject to performance)
+ Excellent transport links - tubes: Mansion House (1 min) and Bank (6 mins). Mainline stations: Blackfriars (11 mins) and London Bridge (17 mins)
+ Discounted gym membership at Virgin Active Collective located in building
You may have worked in the following capacities:
Affiliate Marketing Customer Manager, Customer Success Manager, Digital Marketing Client Account Manager, Online Marketing Specialist, Digital Marketing Project Manager, Digital Marketing Executive, Search Marketing Executive, eCommerce Manager, Marketing Insights Manager, Service Delivery Account Manager, Performance Marketing Account Manager, Affiliate Marketing Manager.
Interested? Apply here for a fast-track path to the Hiring Manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR