Service Delivery Manager (ITSM)


Premium Job From Spring Group Plc

Recruiter

Spring Group Plc

Listed on

9th July 2019

Location

South West England

Salary/Rate

£400 - £425

Type

Contract

Start Date

August

This job has now expired please search on the home page to find live IT Jobs.

Service Delivery Manager - ITSM - (ITIL) - Contract - South West England - Outside IR35. My client, a leading UK University, is looking for an experienced Service Delivery manager (ITSM experience) for an initial 6 month contract, with likely extensions thereafter. The purpose of the role is to support the IT Services Operational Leadership whilst the department optimises IT Service Management including new / updated service management processes and tooling. You will also be required to: ensure the overall execution of efficient and effective IT Services delivery; ensure that services are meeting agreed service levels; ensure expected service outcomes of the ITSM Programme are achieved and benefits realised.

Mandatory Skills

10 years of Service Delivery Management within complex environments of multiple IT services and supply partners, with multiple constraints and challenges

Prioritisation and implementation of issue resolution, risk remediation / mitigation and improvement initiatives

Managed / Overseen Operational Readiness of Major ITSM Programme(s)

Experience of Service Management toolsets

ITIL v3 'Expert' certified

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