Technical Engineer

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This role will be to provide  1st and 2nd level support for one of our UK Processing Centers in Walsall. 

The function includes a variety of IT-services within all business areas split in a 2 shift pattern (morning shift 07:00 -15:00 and late shift 14:00 - 22:00) changing on a weekly basis.

Within the role you'll be required to be part of the team on-call rota whereby support for critical Incidents only is provided Out of Team Working Hours

Responsibilities

Provide basic to medium complexity technology support activities including off-shift support. Performs routine to moderately complex technology engineering, administration and maintenance

Work closely with global IT Teams to solve basic to medium complexity technical incidents and problems and escalate when appropriate

Partner with global IT Teams on basic to medium complexity technology solutions

Perform simple to medium complexity technology changes and implementations globally

Participate in the Technology design process globally

Participate in disaster recovery design and execution globally

Work as a member of a project team on global IT Projects

Analyze potential changes and enhancements to software and hardware to determine impact on existing production systems, system design standards and operating procedures

Perform other duties as assigned

Role requirements

Good knowledge of hardware and software technologies and best practices as well as knowledge of the organization, processes and customers

Experience of Supply Chain environment

Experience of RF & Mobile Technology, Printing & Barcode technology

Core skillset in Desktop Support, Physical Server Support, Telephony, Network Technology, Server Room Racking and Data Cabling Standards, Asset management, Diagnostics and trouble shooting.

Experience of supporting WMS (Warehouse Management Systems)

Ability to analyze possible solutions to moderate complexity issues using standard procedures

Understanding of IT Service Management (ITSM)

Commitment to strong customer service and accountability