Service Desk Manager

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Global Client is currently looking for a Service Desk Manager who is hands on technically for a 6 month initial contract based in Epsom, Surrey.

Job Description:

You will provide 1st line support for all incidents and service requests and 2nd -3rd line for all systems and applications supported by the Service Desk.

Support can be provided over the telephone, via remote control, email and IM, as well as desk-side.

Main Systems you will be supporting:

Windows 7 Operating System

RSA and Juniper

Microsoft Office 2010/2013

LANDesk Service Management suite

Outlook 2010/2013

Exchange 2010

Bloomberg

Airwatch Mobile Device Management

Banking systems including CitiDirect, Barclays.Net, RBSOnline

Bespoke CRM and POS systems

Windows 2008 Server

Cisco CUCM, CCX and Unity

Supportworks ITSM for call management

Also, any Team Leader experience would be a bonus.

The is a shift rotation covering the hours of 7:00am - 6:00pm

Please send an up to date CV for immediate attention!

Spring Technology acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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