Service Desk Analyst (SC)

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Our client are currently looking for a Service Desk Analyst to come on board for an initial 6+ months contract based in West Essex,

Role: Service Desk Analyst

Duration: 6 Months initial

Daily rates: Open (ideally around £20-£25ph)

Location: West Essex

Ideally someone who is SC Cleared - or has previously been SC Cleared (or clearable)

Main Duties

* Responsible for performing first level incident/IT service request logging and problem management.

* Resolve or escalate customer requests via Service Desk management system.

* Provide best-in-class IT customer service and rapid service resolution.

* Document and escalate IT problem trends, customer concerns and issues.

* Create users and reset passwords.

Skills:

Essential

* Demonstrated knowledge of IT troubleshooting techniques, computing technologies and desktop support.

* A strong knowledge of Microsoft based operating systems.

* Experience with using and troubleshooting Microsoft Office.

* Basic understanding of PC hardware set-up and configuration.

* Genuine interest in customer service, technical support and building relationships.

* Ability to work well in a fast paced team environment.

* Excellent written and verbal communication skills

If you feel you are suitable or would like to know more regarding the role mentioned above please send an up to date CV asap

Spring Technology acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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