Program Manager

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The organization is driven to deliver customer impact. In that respect they believe that data is the voice of the customer. Through customer research and continuous experimentation, they make sure the customer is involved in building the best classifieds experience in the world. They are rapidly moving to a future where not people, but the data decide what to serve the customer. To ensure data driven decision making in all parts of their development process, we need to bring knowledge (sharing) of best practices in both (digital) marketing and product initiatives in the entire organization to a next level. Reporting into the Global Head of Strategy & Planning this role will see the successful candidate become part of a growing Classifieds Global Growth team and you will partner with both the in-market teams as well as the Global Vibrancy center of excellence (CoE) in support of their product and customer strategy to build a better place to trade online. The Global Growth Program Manager will be responsible for driving best practice initiatives globally to promote digital marketing and product initiatives across the entire portfolio of classifieds sites. This will include managing the proven winner's life cycle, organizing information on successful projects and tests, producing case studies and promoting them across all parts of the globe. Working closely with the local markets you will document knowledge and insights of all their sites and their performance. This transparency will enable the organization to optimize the global strategy and make best use of their resources.We are looking for a results-oriented program manager that is comfortable in an ambiguous environment that can both understand and spar with experts on a technical and marketing concepts level, as well as producing case studies and promoting them across all parts of the globe. The role will be based at eCG's headquarters in Amsterdam, but could potentially also require short stay international travel, equating to ~10% of time.ResponsibilitiesProgram management - Be the central coordinator for the Global Growth and Vibrancy CoE community, ensuring that projects are progressed from conception to completion.Communicator - Enable knowledge share between global markets, unlocking potential and driving efficiencies, allowing effective marketing and product strategies.Structure complex and ambiguous questions related to global marketing and customer initiatives. Able to synthesize objective and actionable insightsWays of Working - Drive the success of the Global Growth team forward. Identify and develop improvements in our team ways of working, our efficiencies and the service which we provide to our business partners.Stakeholder management - Act as a senior contact to our business partners to help unlock potential. This may include developing and delivering training material, opportunity insights, risk analysis, competitor insights, strategic thinking, proactive PR & outreach across the global business.Organization - Acting as the catalyst within the Global Growth team driving best practice across the global portfolio. It is your job to ensure that all opportunities, tests and results are analysed, documented, prioritised and promoted amongst all member sites of the Classifieds GroupGlobal performance management - Analyze global sites performance against goals, service and YoY performance at a top level and identify performance issues and challenges.Leadership & strategic thinking - Lead by example and demonstrate leadership skills and strategic thinking leading the teams forward to future success. Minimum QualificationsExcellent communication (written/verbal) and presentation skills in English; equally comfortable communicating with C level and entry level staffBachelor's degree required in marketing or business-related field5-7 year track record (or equivalent) in using data to facilitate business decisions; including professional experience in a global organizationHighest proficiency in PowerPoint and more generally building and delivering effective presentationsExceptionally attentive to detail and embracing of teamworkExperience in Project Management. Michael Bailey International is acting as an Employment Business in relation to this vacancy.