Helpdesk Reporting Administrator

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Full Time - Reporting Administrator

Company

Do you want to become a part of a growing, friendly and proactive Helpdesk team? Working in the city centre of Nottingham in their stylish and light office, with access to tram, bus and train links.

Working for an award-winning retail technology company who provide IT support to high end Retailers and Hospitality with clients such as Ted Baker, Starbucks, Pizza Hut, Vue Cinemas and many more.

What will they ask you to do?

Working Monday - Saturday covering 40 hours over a period of 5 days you will be required to manage, distribute and log their support tickets received via emails from their clients and 3rd parties to appropriate teams within a timely fashion.

You will need to able to support their Helpdesk Reporting Analyst and the Service Delivery Lead's with the weekly reports and will provide cover when the Helpdesk Reporting Analyst is on annual leave.

You will assist management in data tidy up calls to maintain the integrity of the data stored for each client, you will also have to liaise across the teams to ensure calls SLA's are achieved and escalate any issues to prevent SLA breaches.

You will be working closely with their Service Delivery Manager for the Helpdesk and ensuring the completion of weekly/monthly client reports are complete using Ambercat, Jira and Tableau reporting tools to then escalate any abnormalities or SLA breaches to the Service Delivery Manager.

Do you feel this is the right role for you?

- Friendly, hard working environment

- Every day is different, lots of variety in your work

- Long standing service of employees

- Great company benefits

Is this the role for me?

If you can answer "Yes" to the following questions then, this role shall be of interest to you:

- Previous experience within a reporting role

- Experience of using Jira or/and Tableau advantageous

- Experience of Microsoft Office predominately Excel and Outlook

- Quick learner

- Passionate for delivering an expectational level of customer service