2nd Line Support Engineer

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2nd Line Support Engineer

One of our logistics clients based in Leicester is seeking a 2nd Line Support Engineer to join their IT team, providing support for a number of their offices across the UK. You will be supporting hardware, software and business systems for both their internal and external users.

2nd Line Support Engineer duties will include, but not limited to:

*Providing technical support the IT infrastructure within the organisation (Windows/Microsoft Office)

*Supporting the internal bespoke business systems

*Analysing user issues and queries and implementing/advising corrections

*Building and configuring laptops/desktops/mobile devices/printers

*Managing incidents and requests through the call management system

*Providing cover for the 1st line support team when required

*Co-ordinate with 3rd party IT suppliers

*Supporting internal voice and data network infrastructure

*Configuration of the telephony system

*Undertaking data amendments and requests within the bespoke system, as required

As the 2nd Line Support Engineer you will be required to possess:

*Previous experience working within/providing 2nd line support

*Experience supporting Windows and Microsoft Office applications

*Experience providing remote support of end users via phone, email and portal

*Previous experience using incident and request call logging systems

*Experience with Active Directory (user and computer administration)

*Knowledge/experience of SQL would be advantageous

*Hardware support skills (laptops, desktops, printers, scanners)

*Basic networking skills would be beneficial

With a salary on offer of up to £25,000, plus an on call allowance, this is an excellent opportunity to join an established and expanding IT support, and develop your 2nd line support career further.

This role does operate on a shift based and on call basis and so ALL candidates who apply must be able to work such patterns.

To be considered for this opportunity, apply today, or contact Vicci on 0121 214 6198, or [email protected] for more information.

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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