Service Support Technician

This job has now expired please search on the home page to find live IT Jobs.

Service Support Technician required to join our leading client in GuildfordOur clients IT Service Support Technicians provide dynamic and multi-faceted IT end user support and Network Operations Centre (NOC) services to our business 7 days a week. These services are supported via a shift based schedule and ensures the client provide the very best service possible their customersAs a Service Support Technician, you will be required to support internal customers by delivering desktop support services, incident management break/fix resolution, problem investigation and operational service monitoring.Using the latest and advanced IT support, build and monitoring technology, our service support technicians ensure the smooth running of IT operation and timely resolution of service incidents and requests.The successful role holder must be passionate about IT services and understand the importance of following and developing rigorous IT process and procedure in ensuring the services we deliver continually meet customer and service level expectation.Role Experience

'€¢Support and monitoring of critical systems and services.'€¢Patching and build of desktop, Laptops and mobile devices.'€¢Systems backup monitoring and reporting'€¢Traditional 2^nd line break / fix incident management'€¢Mobile device management including iPhone, iPad and Android devices. '€¢Working closely with external service providers.

Required Competencies

'€¢Strong customer service focus and ethos.'€¢Flexible, self-motivated and can do attitude.  '€¢Coaching and mentoring approach when working with own team and others.'€¢Hands-on, experienced, skilled and confident technician.'€¢Ability to react to automated service alerts

Desirable Skills

'€¢Microsoft accreditations MCSA'€¢Support of operating systems such as Windows 10, 7 and server 2008, 2012, 2016.'€¢IT service management awareness and understanding (ITIL Foundation V3).'€¢Desktop and server patching and packaging using tools such as Ivanti.'€¢IBM iSeries operations (AS/400)

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

We take our obligations to protect your personal data very seriously.  Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http://proactive.it/privacy-notice/