2nd line Support Engineer - Windows Linux
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Due to large scale growth my client a leading name with IT security world are currently recruiting a 2nd line Support Engineer with strong Windows and Linux exposure .
My client has been pioneering secure cloud platforms for well over a decade, always standing ahead of the competition by driving innovation through all products and services.
You will be working within the technical services department as part of the infrastructure support team . This is an exciting opportunity to join a team on the front line where you are always challenged. This team is a 24/7 team operating on a shift pattern
responsibilities
Monitoring internal and customer services
Taking ownership of 2nd line support tickets
Ensuring other tickets are escalated to the correct department
skills required
firewalls
strong support within a windows and Linux environment
any exposure of IT security would also be an advantage
An understanding of Microsoft products including Office365
Understanding and experience of formal Service Delivery approaches, systems and
processes in a multi-site environment
Experience of working to and reporting against SLAs
Good working knowledge of current versions of MS Office and Microsoft Windows
Understanding and awareness of ITIL framework and processes
Good customer service skills, with the ability to interact professionally with all levels of internal and external contacts.
Broad technical skills within a Microsoft environment
Good communication skills both verbal and written
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