2nd line Support Engineer - Windows Linux


Premium Job From Spring Group Plc

Recruiter

Spring Group Plc

Listed on

26th June 2019

Location

Stevenage

Salary/Rate

£22000 - £27000

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

Due to large scale growth my client a leading name with IT security world are currently recruiting a 2nd line Support Engineer with strong Windows and Linux exposure .

My client has been pioneering secure cloud platforms for well over a decade, always standing ahead of the competition by driving innovation through all products and services.

You will be working within the technical services department as part of the infrastructure support team . This is an exciting opportunity to join a team on the front line where you are always challenged. This team is a 24/7 team operating on a shift pattern

responsibilities

Monitoring internal and customer services

Taking ownership of 2nd line support tickets

Ensuring other tickets are escalated to the correct department

skills required

firewalls

strong support within a windows and Linux environment

any exposure of IT security would also be an advantage

An understanding of Microsoft products including Office365

Understanding and experience of formal Service Delivery approaches, systems and

processes in a multi-site environment

Experience of working to and reporting against SLAs

Good working knowledge of current versions of MS Office and Microsoft Windows

Understanding and awareness of ITIL framework and processes

Good customer service skills, with the ability to interact professionally with all levels of internal and external contacts.

Broad technical skills within a Microsoft environment

Good communication skills both verbal and written

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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