1st/2nd Line Support Engineer


Premium Job From Spring Group Plc

Recruiter

Spring Group Plc

Listed on

26th June 2019

Location

Tewkesbury

Salary/Rate

£20000 - £30000

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

1st/2nd Line Support

Spring Technology is currently working with a top IT organisation to recruit for a 1st/2nd Line Support Engineer based in Tewksbury.

The Responsibilities

*To provide quick and accurate responses to queries

*To present product related functionality to team members

*To understand the impact and importance of customer issues

*Work on recurring problems reported from other departments, customers and distributors

*Provide engineer and end-user training when needed

*Work with customers with regards to implementation issues

The Requirements

*At least 2 years of previous customer service experience

*Knowledge of SQL scripts

*Knowledge of Microsoft Windows, Microsoft Server 2003 to most recent

*Understanding of ITIL Service Management approaches would be beneficial

*Excellent communication skills and telephone manner

*Excellent organisational skills

*Good problem solving skills with Customer focus attitude

*Positive approach to learning, following instructions and IT Service desk policies

*Experience with Linux would be beneficial

*Ability to work under pressure

This is an exciting opportunity to join a well established company who will invest in your career.

If this sounds like something you can do, please hit "apply" for my immediate consideration

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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