Service Desk Analyst

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Service Desk AnalystOur client is urgently looking for an experienced Service Desk Analyst to join their busy and well established team, based near Gerrards Cross, on a permanent basis. The Service Desk Analyst will provide support to end-users within the company, both in-house users and remote workers as well as international staff.Service Desk Analyst - Key Skills:

'€¢Previous experience working on an IT Service Desk'€¢Preferably, previous Level 2 support experience'€¢Good understanding of problem and incident analysis'€¢Solid knowledge of Microsoft operating systems and desktop packages, networking and user administration tools'€¢Knowledge of PC hardware, network cards and peripheral configuration'€¢Ability to work independently and as part of a team'€¢Self-motivation and discipline - willingness to go the extra mile to achieve set goals'€¢Flexible, personable approach'€¢Ability to think outside the box'€¢Excellent written and verbal communication skills

Service Desk Analyst - Responsibilities:

'€¢Providing support to end-users within the company, both in-house users and remote workers as well as international staff'€¢Maintaining and setting up computers for staff, including fresh installations of Windows and deploying hardware at workstations'€¢Using Active Directory to create or modify user and PC objects'€¢Troubleshooting and resolving hardware issues for PCs, laptops, printers and desk and mobile phones'€¢Troubleshooting and resolving software issues, ranging from off-the-shelf applications to bespoke programs developed in-house (for which training will be provided)'€¢Patching PCs and phones and troubleshooting any network issues'€¢Installing new hardware or software packages when upgrades are due'€¢Liaising with development and infrastructure teams when escalation is required'€¢Ensuring support calls are successfully resolved and closed, that end-users are satisfied and that the correct feedback is provided'€¢Developing and demonstrating an understanding of end-user and business needs'€¢Maintaining an inventory of spare hardware and software that is ready for use 

Service Desk Analyst - Benefits:

'€¢22 days' holiday (rising with length of service)'€¢4% contributory pension scheme'€¢Life assurance'€¢Private medical insurance'€¢Discounted gym membership'€¢Cycle2Work scheme'€¢Free shuttle bus from Gerrards Cross train station'€¢Further IT training where necessary

Service Desk AnalystDue to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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