Service Desk Support Analyst
Recruiter
webrecruit
Listed on
25th June 2019
Location
Burford
Salary/Rate
£23000 - £23000
Salary Notes
Plus Benefits
Type
Permanent
Start Date
ASAP
This job has now expired please search on the home page to find live IT Jobs.
Service Desk Support AnalystBurford, Oxfordshire
£23,000 - £26,000 per annum Plus Performance-Related Pay Awards, Pension, Employee Assistance Programme, Company Sick Pay, Life Insurance, Shopping Discounts
Our client is one of the UK's leading rehoming organisations for animals. They support sick, injured and homeless pets and care for more than 40,000 animals every year through their rehoming, veterinary and education programmes.
They are now looking for a Service Desk Support Analyst to join their IT Service Desk, which supports over 1,000 staff across 70 UK locations.
As a Service Desk Support Analyst, you will:
- Provide 1st and 2nd line support
- Communicate with users in a friendly, professional manner
- Provide support for desktop and notebook computers, printers and telephones
- Order, install and configure IT equipment
- Escalate technical issues to the most appropriate team member when necessary
- Occasionally travel to our client's other sites to provide technical support
Interested? To be considered as a Service Desk Support Analyst, you'll need:
- Experience of 1st and/or 2nd line support
- Excellent knowledge of Windows 7 and 10
- A good understanding of Microsoft Office 2010, 2013 and 365
- Knowledge of Active Directory users and computers
- An understanding of IP networking, switches and patching
- The ability to configure computers and peripherals
- ITIL knowledge
- Strong customer service skills
- To be educated to A Level standard (or equivalent)
Experience with Apple MacBook or IP based cloud telephone systems would be beneficial.
Our client would like to hear from you if you've worked as a 1st Line Support Analyst, 2nd Line Support Analyst, IT Support Technician, Helpdesk Support Analyst, Service Desk Support Analyst, IT Support Advisor or Technical Support Advisor.
What are the benefits?
- Support the success of a charity that's been helping animals since 1897
- Join a team who are passionate about what they do
- Play an important role in the delivery of our client's IT support function
- Increase your experience in the charity sector
Closing Date: 6th July 2019
Grade: 5.2
Our client reserves the right to close this vacancy early should they receive an overwhelming response. For more information on this role, please select the apply button to read the full job description.
Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
To apply for the role of Service Desk Support Analyst, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
