|Recruiter:||Spring Group Plc|
|Listed on:||24th June|
|Location:||City of London|
|Contact Name:||James Ramsdale|
My client is a leading name within the support world - Due to large scale growth they are recruiting a Senior Application Support Lead - SQL
work with the Head of IT and Senior Leadership to develop and deliver the IT strategy. To ensure IT is aligned with the business and manage the delivery and development of IT solutions which help the business become more effective and efficient.
To provide advice, knowledge and guidance to the business for the replacement of line of business systems. To influence stakeholders and decision makers to ensure the IT systems are fit for purpose.
To oversee the management of outsourced suppliers to ensure the best level of service is provided. To ensure the proper monitoring and measurement is in place to ensure systems are fit for purpose and fit for use. To advise and recommend a schedule of continuous improvement to meet future needs of the business.
IT Application Support Analyst
Internal colleagues and external suppliers
PRINCIPAL DUTIES AND RESPONSIBILITIES % Time
*Ensure the IT Applications Team supports the IT systems that staff need to carry out their jobs. This includes, Grant Management System, Office 365, Office 2016, Citrix, Dynamics GP, Proactis and other Financial applications, and all the associated software.
*Ensure the IT Applications Team delivers proficient technology support for all applications together with a high level of customer 30%
*Work as part of the IT team to deliver a scheduled programme of work, and lead where appropriate
*Liaise with and extract requirements from users
*Lead on software migrations and troubleshooting
*Work with a range of suppliers for IT software to resolve service issues.
*Develop and maintain relationships with IT suppliers so that we are kept up-to-date about new products and services.
*Oversee day-to-day 2nd and 3rd line technical support for all staff across the organisation and give technical advice and guidance to staff as necessary.
*Maintain an awareness of current IT trends so that SE can have confidence that it is adopting the best technologies and best practice methods in relation to its services. Make recommendations for upgrades and/or changes where appropriate to ensure that the quality of services to SE can be maintained and that they continue to meet changing business needs.
*Create, review and update the IT Application Support configuration Management documentation, processes, procedures.
*Adapting and responding to change
*Adhering to principles and values
*Deciding and initiating action
*Persuading and networking
ADDITIONAL SKILL REQUIREMENTS
*A degree, HND or recognised vocational qualification in an analytical or IT related discipline or equivalent experience.
*Previous experience of Office 365, including rollouts and supporting Office 365.
*Experience supporting Microsoft SQL Server 2012 or above, including SQL Reporting Services
*Previous experience of providing effective 2nd and 3rd line IT support within a similar sized organisation and technical knowledge and experience of supporting; Active Directory, Office 365, Office 2016, Microsoft SharePoint 2010 or above, IE11 or above, Citrix, LANDesk, iPads and iPhones
*Project support experience with; Office 365, Financial Applications.
*Proven ability to perform most technical tasks required of them without the need for supervision or instruction, with demonstrable analytical and systematic problem-solving skills.
*A team player who understands the need to share information and support team members and communicate effectively across the team and with customers, including preparing and delivering end-user training sessions appropriate to the audience.
*Good written and oral communication skills and a proven ability to interact effectively with and support non-technical business users.
*Proven ability to work under pressure and prioritise between conflicting tasks in order to meet deadlines.
*A strong track record of taking every opportunity to improve skills and use comprehensive notes and documentation to share with others.
*ITIL Service Management Foundation Certificate
*ITIL Management Expert Certificate
*Prince2, Agile, or similar project management qualification
Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.
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