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IT Service Manager - Cloud and EUC Services
Premium Job From The Competition and Markets Authority
Recruiter: The Competition and Markets Authority
Listed on: 21st June
Location: London
Salary/Rate: £40252 - £44625
Type: Permanent
Start Date: ASAP
Reference: CMA210619
Contact Name: The Competition and Markets Authority

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To meet the demands of an increasingly digitalised world and to protect both consumers and businesses the Competition and Markets Authority (CMA) are expanding. With this comes further demands on our technology resources and to be a high performing oraginsation it is essential that our technology is fit for purpose and technical issues are resolved efficiently and effectively. This presents an exciting opportunity for an experienced Service Manager.
As the Cloud and EUC Services Manager you will manage the 2nd line team responsible for supporting and managing the Cloud and End User Computing (EUC) Environments. The team provide 2nd line support for escalations from the Service Desk and handles the relating administration activities for the Azure/O365/Intune environments, ensuring the CMA end users computing experience is the most effective and efficient possible. 
The team's function is to take the lead in the resolution of technical issues and the all-round proactive management and administration of the end user environment including; hardware, operating system, applications, deployment, system monitoring and administration. Your remit will include the day to day management of the service, along with developing a strategic roadmap for support and managing 3rd party suppliers.
The successful applicant will be able to evidence:

An ITIL V3 Foundation Certificate or comparable experience.
Proven experience and technical knowledge of operational support O365 suite and Cloud products.
Experience and knowledge of Microsoft technologies including SCCM, Intune, Azure cloud and the monitoring/administration of these environments.
Demonstrable knowledge of working within an ITIL framework environment.
Strong organisation skills with the ability to work collaboratively with both internal and external customers to foster strong professional relationships.
Proven ability in effective decision making and prioritisation of tasks/project related work, determining goals and priorities and stipulating the time, activities and resources required to achieve the set goals.
Excellent oral and written communication skills.

The CMA is a hugely rewarding and stimulating place to work - an opportunity to work for the public good and to stretch and develop yourself in doing so.
In return we offer generous benefits, including an excellent pension scheme, at least 25 days leave (increasing to 30 over five years), and generous maternity/paternity leave provision. You can also take advantage of interest-free season ticket loans, a cycle to work scheme, our employee well-being programme and favourable consideration of flexible working.

To find out more about this opportunity and about working for the CMA, please click on the APPLY button.