Support Engineer

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Support EngineerSurrey £30,000-£40,000 + benefits I am working alongside my Microsoft Gold Partner client who, due to continuous and exciting growth and investment, are looking to grow their Support team with talented Support Engineer professionals.This organisation provide high tech and innovative cloud based intranet solutions solutions to their clients across multiple and diverse industries. With this, no project will be the same and you will develop an extensive portfolio of client based experience. Additionally, this role will provide you with the opportunity to explore different avenues and industry leading training will be provided to you.This organisation provide a range of solutions based on various cloud based technologies and due to an increase in exciting projects and rapid growth, they are looking to add to their team across multiple levels and roles.Within this specific role, you will be working closely with the operations and development teams throughout the support life cycle and you will manage several incidents and requests at any given time.Main responsibilitiesTroubleshooting issues in relation to a SaaS based product based on .NET and integrated with Office 365 and built upon Azure based Infrastructure.Ownership of Level 3 Support ticketsLiaising with clients and internal teams on status, updates and deploymentsCreating and updating internal knowledge base articlesIdentifying opportunities to increase client satisfactionEssential skills Experience administrating and working with Microsoft SharePoint Online or other Office 365 services Deep understanding of troubleshooting web based applications hosted on the Microsoft stack Working knowledge of cloud based infrastructure SQL and Powershell experience Understanding of supporting technologies including Azure and SQLPersonal skills and attributesExcellent and confident communicatorAmbitious high achieverStrong team workerTo find out more information and to register your interest in this position, please forward your CV directly to [email protected] or alternatively, please call my direct line on 0191 5000036 to find out more.