Application Support Assistant


Premium Job From Experis IT

Recruiter

Experis IT

Listed on

19th June 2019

Location

Milton Keynes

Salary/Rate

£115 - £120

Type

Contract

This job has now expired please search on the home page to find live IT Jobs.

We are currently seeking a contract Application Support Assistant for one of our fantastic clients based in Milton Keynes. Please see the Job Spec below: Job Spec: The IT Solutions Department is part of the Head Office IT functional unit; the IT Solutions department are responsible for supporting the delivery of projects and tasks related to Contract Logistics for new and existing business as well as T&A. Responsibilities: Provide support of all our clients Applications within Contract Logistics (or other divisions as directed by management), etc. being an integral part of the team that provides 2nd level supportSupport the release management of applications including writing of test scripts; completing tests, recording issues and following them through to resolution and be accountable so that no issues exist when promoted to Go Live.Support the annual Disaster Recovery for all environments; writing of test scripts; completing tests, recording issues and following them through to resolution so that no issues occur after the DR testing.Support of application and "Product" based projects; reviewing and configuration of existing and new functionality. Documenting this functionality and presenting/training this to other members of the team for use on their projects as directed by management.Support of the Change Control Process (including continuous improvements); brainstorming, designing solutions or planning changes with other team members. Experience: Ideally have experience and knowledge of T&A.Ideally have an understanding of Helpdesk functions and escalation processes.Demonstrating Drive and Commitment by motivating and inspiring others, promoting and delivering high standards through leading by example, whilst remaining calm and rational under pressure.Fostering the Collaboration and Teamwork approach by encouraging the development of self and other team members. Strong communication skills within the team and across the business.Drive Business and Solutions by completing assigned tasks according to the business rules and processes ensuring deadlines are met.Championing Transformation and Innovation through change, adjustments of work structures, processes or requirements.

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