3rd Line Support Manager

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3rd Line Team Manager - Windows Server / MCSA / ITIL / Cisco / Networks / Linux / VMwareBRAND NEW ROLE WITHIN A LARGE TRAVEL SERVICES COMPANY, PART OF A LARGE WELL ESTABLISHED INTERNATIONAL CONGLOMORATE.Those with previous experience leading and managing a distributed technical team consideredLocated in the centre of Preston, easily commutable via the M6 connection (on-site parking) or via public transportWindows Server / MCSA / ITIL / Cisco / NetworkCompetitive salary up to £55,000 including benefitsTo apply please call 01244 567 925 or email [email protected] in the centre of Preston we are a multi award winning leisure, travel and tourism company, looking to appoint an exceptional 3rd Line Team Manager with excellent Windows Server / MCSA / ITIL / Cisco / Network / Linux / VMware knowledge to join our company and lead one of many dynamic teams. Well established within the market, we pride ourselves on providing the very best tailored bespoke experiences for our customers and contribute this to our continued growth within the market.WHO ARE WE?Growing exponentially since our inception over 40 years ago, our work helps innumerable people enjoy what spare time they have, catering to a broad range of people with different budgets and desires. We are growing rapidly, with locations dotted all over the United Kingdom with our parent company holding sites all over the world. The team seamlessly work together to tools and digital facilities to our sales teams to deliver the fastest, easiest and most cost-efficient products to our customers. We are therefore looking for a 3rd Line Team Manager to further optimise this process, with the skills; Windows Server / MCSA / ITIL / Cisco / Network / Linux / VMware as early as possible.WHAT WILL YOU BE DOING?As a 3rd Line Team Manager we are looking for you to lead a team of engineers to indirectly provide a high level of service for our customers. In this role you will help ensure the smooth running of our production environment which operates 24/7. Ensuring that the appropriate knowledge is shared throughout the relevant teams to ensure we improve our first-time fix. In addition to this you will provide the support required for our clients to deliver our services (internal and external) and ensure that service levels are achieved and maintained, supporting the Service Desk Manager to provide on-call cover on a rota basis. We are looking for a Team Manager that not only meets targets but a Team Manager that has the drive to exceed expectations regarding performance, benchmarks and standards within the confines of the appropriate standards and processes expected from a superb customer services department.YOU NEED TO HAVE…Technical knowledge of Windows Server / MCSA / ITIL / Cisco / Network / Linux / VMwareAbility to design and document technical solutionsHave previously worked in a Service Desk environmentITS NICE TO HAVE….An understanding of Printing technologiesBasic troubleshooting and fault-finding skillsthe ability to articulate IT issues to non-IT peopleTO BE CONSIDERED….Please either apply by clicking online or emailing me directly to [email protected]. For further information please call me on 01244 567 925 / 07880 358 143. I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable, please leave a message and either myself or one of my colleagues will respond. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to follow me on Twitter @SearchableChris or connect with me on LinkedIn, just search Chris Hopley in Google! I look forward to hearing from you.Key Skills:Windows Server / MCSA / ITIL / Cisco / Network / Linux / VMware