Desk Based Account Manager - Telecoms

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Desk Based Account Manager - Telecoms

Spring technology are currently working in partnership with a leading telecommunications company to recruit a desk based sales account manager to join their existing thriving team within Hatfield.

Hatfield

£18k - £20k + Commission

As a desk based account manager you will engage customers to understand their telephony needs, minimise churn and upsell the full suite of products with an aim of achieving a full convergence solution sale.

You will identify customers most at risk to churn or opportunities to cross sell other products

General day to day tasks include outbound calls to business customers, providing tailored proposals and managing all activities to close the sale. Tracking of customer usage and KPI's to help retain and grow the customer base

Key Responsibilities

*Identify customers most at risk of churn and target to improve their average revenue spend by providing customised offer plans, revised pricing and bundles

*Manage customers resigning process, coordinate across internal teams to ensure the process is efficient and managed to a close swiftly

*Understand your customer's businesses and how it operates, upselling solutions and gradually progress to a fully converged solution

*Work closely with the customer service team to qualify sales leads

*Track overall progress on Salesforce or equivalent

You will need

*Previous experience within the telecommunication sector is essential for this role

*Strong sales experience including resigning, upselling and reducing churn

*Knowledge and experience around selling Convergence, VOIP and Unified Communications solutions

*Proven commercial experience with an awareness of typical issues that arise from supporting sales

*Exceptional communication skills, interpersonal skills and relationship management skills

Does this sound like you?

Could you make a difference in a thriving company with a market leading solution?

Apply now for my immediate consideration

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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