2nd Line & 3rd Line Support Engineer - Infrastructure Analyst

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2nd Line & 3rd Line Support Engineer / Infrastructure Analyst with excellent senior level service desk technical support and customer facing skills required for remote and project based work with an IT Managed Service Provider based in Central London.

SALARY: £30,000 - £35,000 per annum (depending on experience) + Benefits

LOCATION: Central London          

JOB TYPE: Full-Time, Permanent

KEY REQUIREMENTS: Candidates will be required to provide service desk technical support in addition to leading projects on site with clients based predominately in London. Some UK wide travel may also be required on occasion.

Candidates MUST have a solid Second and Third Line Support background.

JOB OVERVIEW

We have a fantastic new job opportunity for a 2nd Line & 3rd Line Support Engineer / Infrastructure Analyst with excellent technical and customer facing skills that has the ability to take the lead on projects when required.

Working as the a 2nd Line & 3rd Line Support Engineer / Infrastructure Analyst you will join the service desk function of an expanding IT Managed Service Provider, where you will be responsible for the provision of high calibre and high-quality resolution of complex issues across a wide and varied customer base in Central London and across the UK.

Your responsibilities as the a 2nd Line & 3rd Line Support Engineer / Infrastructure Analyst will also involve planning, management and implementation of changes within the customer environments and processes alongside incident management and mentoring of colleagues.

As the a 2nd Line & 3rd Line Support Engineer / Infrastructure Analyst you will work across a varied range of technologies including Active Directory, Exchange, Office 365, Azure, VMware, Network Security and Infrastructure, Storage and Wireless Networking to name a few.

The role will involve a combination of remote technical support with some site visits predominately within the London region.

APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

IDEAL CANDIDATE REQUIREMENTS

 ESSENTIAL SKILLS

 Excellent technical skills across Windows server estate and accompanying technologies

Excellent third line support experience

Experience of working across networking technologies ideal

Technical expertise for most of the following: Active Directory, Microsoft Exchange, Microsoft Office 365, Azure, VMware, Hyper V, Firewall (SonicWall (preferable)), Network Security and Infrastructure, Storage and Wireless Networking

Ability to travel to client sites as and when required

Excellent communication skills

To be considered for this position you must be eligible to live and work in the UK

DESIRABLE SKILLS

Knowledge of Autotask software

Knowledge of Datto RMM (formally Autotask Endpoint Management (AEM))

Azure

ITIL

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

PLEASE NOTE: CVs MUST be attached to your email job application in Microsoft Word or PDF format for our systems to process your application correctly, rather than your CV copied and pasted into the body of the email.

JOB REF: AWDO-P4867

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