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IT Support Consultant
Premium Job From Zen Internet
Recruiter: Zen Internet
Listed on: 14th June
Location: Rochdale
Salary/Rate: £22,500
Salary Notes: Up to £22,500 + benefits
Type: Permanent
Start Date: ASAP
Reference: ZEN85
Contact Name: Marlon Franklin

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Title: IT Support Consultant

 Location: Rochdale

 Salary: Up to £22,500 + benefits

Over the last 24 years, Zen Internet has grown from a pioneering ISP into a multi award-winning company that provides the full range of data, voice and hosting services to business and residential customers across the UK

The growth of both our customer base and product portfolio has led to us expanding our Technical Support Department. This IT Support Consultantrole is an exciting opportunity for the right candidate to immediately contribute to the success of Zen and to work within a dynamic, open minded and supportive team, gaining recognition for their individual contribution. The support desk is a vibrant, busy environment that benefits from the free exchange of creative and practical ideas.

The overall purpose of the role is to provide 1st & 2nd line technical support to Zen's residential and business users. A core focus of the role is problem analysis and resolution to the customers satisfaction. Of course your technical understanding is important, but we pride ourselves on the ability of our consultants to provide leading class customer service.

If you're someone who wants to provide premium quality technical support and you're able to troubleshoot in a thoughtful and efficient way, then this would be the ideal role for you.

Please note that you'll work 37.5 hrs per week with rotational shifts between 8am - 8:30pm Monday to Friday and approximately 1 in 4 weekends of 9am - 5pm Saturday and Sunday.

The department is also open on Bank Holidays (except Christmas Day, Boxing Day and New Year's Day) and therefore you may be required to work on those days.

We'll provide you with a full structured training programme when you join, so all we ask is that you have previous experience of working in an IT support or technical customer service role, with a level of knowledge in at least one of the following:

  • Windows operating systems
  • TCP/IP networking
  • ADSL
  • Common Internet applications and services (e-mail, Web, ftp, etc.)

And this is what we'll offer you

  • 6 month salary reviews
  • Private Medical Healthcare Scheme
  • Pension Scheme
  • 25 days Annual Leave (with option to buy/sell 5 days)
  • Bonus (based on company performance)
  • Free Broadband up to the fastest speed available (inc Fibre)
  • Travel Loan and Ride2Work Schemes
  • Subsidised Onsite Nursery
  • Subsidised Onsite Restaurant
  • Summer and Christmas Parties