Helpdesk Support Engineer


Premium Job From Experis IT

Recruiter

Experis IT

Listed on

14th June 2019

Location

Bellshill

Salary/Rate

£18 - £18

Type

Contract

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

Helpdesk Support Engineer - Bellshill - 4 Months

Role:

An IT support outsourcing company needs someone to provide 2nd/3rd line helpdesk support for school sites. You will be assisting with school infrastructure issues from Bellshill help-desk site, assisting remotely and providing quality customer service, balancing many jobs from different schools.

Responsibilities:

- Management of single and multi-server networks at various school sites UK wide, responding to incident logged by customers via phone, email or online.

- Resolution and management of issues for network/equipment failure including hardware and software defined by SLA's.

- Update and note accurately all systems and elements used to carry out work activities in a timely fashion.

- Manage day-to-day tasks, responsibilities and time ensuring SLA's are achieved.

- Maintain professional working relationships with colleagues and customers at all times.

Skills:

- Providing 2nd/3rd line support for:

MS Server 2008/2012 - Windows 7/8/10 - Office 365 - Google ecosystem - Active Directory - Group Policies - DNS/DHCP/WINS

- Providing 1st line support for:

Network Infrastructure - VMware - Citrix - Apple - Google archiving solutions.

- Excellent: Multitasking - Problem Solving - planning - prioritising

- Excellent: communication - customer handling - personal skills via phone, in person and other methods.

- Adaptable to change and flexible to work levels.

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