Third line technical support engineer

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Spring technology are happy to be working alongside leading IT support services company to find an installation and 3rd line engineer based in Ashford. This position covers the more complex areas of design, configuration and support of Windows server environments and networks.

Daily duties of this role will be liaising with clients as a technical lead, new support client site take overs, future planning of client IT systems including system design, deployment and ongoing IT 3rd line support. A key role is to provide a technical back stop the helpdesk team for more complex issues that require a greater skill set.

The successful candidate must show a diverse mindset and hard-working ethic with exceptional verbal and written communication skills.

The successful candidate will have-

-Microsoft Windows (All versions) experience to a high level (Troubleshoot and effectively resolve issues by research / using knowledge bases in a confident way).

-Active Directory to a high level (Security Groups, Administration / Deployment, LDAP, ADSI).

-Windows Server Environment 2012/2016- Design and Deployment.

-Hyper-V and VM-Ware virtualisation environments.

-Office 365 Experience (Administration / Deployment).

-Backups (Various and ability to use different applications).

-Router maintenance (Wireless configuration, Install and setups).

-Server & System Maintenance / RAID / Restores / Deployment.

-Hardware Maintenance / Planning and Deployment.

-PowerShell to a competent level (Backup / Azure / EMC).

-CISCO Experience (VLAN, Routing, Switching).

-Wireless Networking Hardware and software.

-VOIP Administration / Maintenance.

-VPN Administration and Deployment.

-TCP/IP and OSI.

-DNS - Administration of DNS internal and external.

-Cloud based Admin (Internal / External).

-Networking Design / Troubleshoot / Installation.

-A successful project management background.

-Excellent verbal and written communication skills.

-Ability to follow procedures and mindful of attention to detail.

-Able to make progress with minimal supervision.

-Ability to work consistently in a dynamic and sometimes high-pressure environment.

-Ability to problem solve and think on feet

-Ability to manage own workload with minimal supervision.

-Ability to approach problems with a dynamic thought process.

-Experience working within a service desk environment.

-Fluent English.

-Willing to work outside of the normal office hours.

-Clean driving licence.

-Willing to travel to customers place of work.

-3 years' experience in similar role.

Desirable-

-CCNA / CCNP.

-MSCP / MSCE.

-Linux / Linux Server.

-Degree in relevant technical discipline or relevant industry experience.

Sound interesting? APPLY NOW…

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