Service Desk Analyst
Devon County Council
£18426 - £19171
Devon County Council / Scomis
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We are an award-winning ICT support service and have an exciting opportunity available to join our friendly team. We support over 735 schools, MATs, Federations and educational establishments across 27 Local Authorities from Cornwall to Kent, along with providing internal ICT delivery to Devon County Council.
Our aim is to ensure that customers achieve effective and efficient use of ICT that delivers best value and ultimately, improved outcomes including school improvement; keeping vulnerable children safe; promoting health and wellbeing; delivering social care and a range of other local community services.
Part of a large, well established team
Employee Assistance Programme
Flexible Working Hours (Monday to Friday)
Local Government Pension Scheme
Perks at Work and Discounts Scheme
20 Days Annual Leave rising incrementally to 28 based on number of years service (plus 3 statutory days over the Christmas Period, and Bank Holidays)
About the role
The Service Desk Analyst role resolves incoming enquiries from customers via the telephone, email and self-service portal. The team environment is positive, friendly and has a proactive can-do attitude.
You will need to have strong problem solving abilities, excellent customer service skills and work well as part of a busy team. You must be IT literate and have good communication skills both written and verbal. You will be enthusiastic, reliable with a passion for learning and an ability to juggle conflicting priorities. Knowledge of Office 365 is a distinct advantage however training will be provided.
There is an evidence based progression scheme in place enabling successful Service Desk Analysts to gradually progress to a salary of £30,756.
This role requires a DBS disclosure.
This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
Personal data we collect from you will be processed in accordance with the Applicant privacy notice.
For further information and to apply, please click the APPLY button and search using reference SCO/19/04788.
Closing date: 07/07/19.