|Listed on:||12th June|
|Salary/Rate:||£600 - £650|
|Contact Name:||Admin Ssunita Chaubey|
Online Implementation Manager
Summary of work
Support outstanding implementation activities; manage the BAU transition;
input findings to the comms team; input findings to the development team;
input findings to the user research team
Who the specialist will work with
Internal and external stakeholders
What the specialist will work on
• Plan the transition of 111 online which needs to become a locally managed
• Provide guidance and consolidated feedback from local areas as well as
recommendation in relation to the implementation and testing of future changes to NHSD’s 111 online product
• Provide recommendation to the product team to surface changes and
ensure this additional functionality is safely and effectively implemented
at a local level
• Develop tools and collateral to support the implementation of key
changes and functionality to 111 online
• Develop, coordinate and execute testing schedules working with local
providers and Directory of Service leads.
London based - with remote working, with requirement to meet
stakeholders at the various locations. Only approved expenses supported by valid receipts in line with NHS Digital Travel policy will be paid.
Expenses are capped to a maximum of 10% of the contract value
Essential skills and experience
Expert knowledge of implementing change at CCG and STP level including a good understanding of NHS structures. Familiarity both with the UEC structures and the individuals.
Understanding of the Digital Transformation agenda and national policy for Urgent and Emergency Care, specifically Integrated Urgent Care
Having extensive experience with NHS commissioning or procurement processes, stakeholder relations, and project management.
Experience related to case management and patient transfer processes
Demonstrable experience of working within a fast-paced environment, conducting stakeholder management activities while reconciling conflicting information; excellent written and verbal communications skills, experience of producing reports for MDT audiences.
Excellent planning skills and ability to work with conflicting priorities.
Expected contract length
Various stakeholders locations / remote working / London
Organisation the work is for