Service Desk Analyst

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This is a great opportunity to be involved with a great company, they have endless amounts of opportunities to grow your talents and skills. The opportunity to have amazing career progression is their in this company and the culture is second to none. You will be involved with a great team and will be able to grow not only your technical skills but also your skills as a person. you will not also have to show great team work skills but also be able to work independently and show initiative to be able to get the job done and to a high standard. You will have to work with customers and colleagues to identify causes of issues and be able to reach solutions for the problems. Along with this you will have to provide first class customer service, for all support queries and adhere to all service management principles. You will also be able to contribute to the monthly newsletters. You will represent the service desk at meetings and be able to show your leadership skills. You will escalate unresolved calls to the infrastructure team. Maintain Asset Database. You will Mentor the support staff and skills sharing. In this job you will be asked to work shifts which are 8am-4pm, 8:30am-4:30pm and 9:30am-6:30pm. So there is plenty of times you will be able to choose from to work around your own life.