Technical Support Officer / IT Systems Engineer / ICT Support

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Job Title: Technical Support OfficerLocation: HarrogateSalary: £19,945 - £21,666 per annumJob type: Full time, PermanentClosing Date: 2nd July 2019The Role:To work flexibly within the Support & Maintenance or Delivery Team, contributing to an efficient and effective ICT Service, ensuring a quality end to end ICT Service to the Council.Job Duties:ICT & Support & Maintenance:To support the delivery of the overall ICT work programmeTo support the delivery of Strategy for Success projects and other projects of corporate significanceDevelopment of ICT culture that is customer and performance focused and is delivered in line with the Council's values and behavioursDelivery of strong performance management frameworkTo support the work of the ICT Service Management Team by assisting where appropriate in the development of strategy, service planning, financial planning and development of the effectiveness of overall teamTo work flexibly across the ICT Service to deliver the ICT Strategy and work plan and to support ICT to deliver programmes and projects as requiredTechnical Support:To deploy, monitor, maintain, upgrade and support all business critical ICT systems, infrastructure, hardware and softwareContribute to the delivery of BAUTo respond to enquiries from colleagues, service providers, site personnel, external vendors etc., to provide technical assistance and supportLog and escalate calls received via Email/telephone/Service Desk applicationTo maintain systems and security protocols to ensure compliance with any national, local and organisational standardsTo procure and order ICT goods and servicesEnsure ICT policies and procedures are followed by all colleagues and the Council as a wholeTo trouble-shoot, and respond to technical incident Service Desk calls within agreed performance levelsSupporting of council's staff regarding the appropriate use of corporate hardware and softwareAssisting with the supervision and training of new staff and work experience students, checking quality of work producedAssist customers within a time sensitive and challenging environmentMaintain the asset management of all council's ICT equipmentAssist all ICT colleagues where ever appropriateOther:To keep up to date with training and development and have an active training and development plan in placeTo support and input into, where appropriate, ICT plans Business continuity planning and disaster recoveryICT security management and compliance with mandatory standardsKnowledge management and skills transferContract management, procurement and budgetsCustomer and business relationshipsThis is not a complete statement of all duties and responsibilities of this postThe post holder may be required to carry out any other duties as directed by the Support & Maintenance/Delivery Manager which are commensurate with the level of the postThe accountabilities outlined in the job description will be supplemented by annual key objectives which will be developed and reviewed with the post holder as part of the annual appraisal processKey Requirements:EssentialExperience of working with and developing effective relationships with stakeholders/ customersExperience of working within an ICT service team, with good technical knowledgeEvidence of continuous professional developmentGood understanding of procurement rulesUnderstanding of mandatory standards for ICTBusiness Continuity and Disaster RecoveryEngaging and positive 'can do' attitudePersonal resilience, flexible and proactiveAbility to work collaboratively, both internally and externally - a team playerEffective customer care skills, including how to understand, deliver and manage customer expectationsStrong organisational and time management skills with the ability to work under pressure, being self-motivated and able to use initiative under minimal supervisionAbility to recognise and manage riskAbility to problem solveExcellent communication, negotiation and interpersonal skillsWill be required to work outside normal working hours on occasionsWilling to undertake training and continuous professional development in connection with the postWork in accordance with the Council's values and behavioursDesirableICT related qualificationDriving licencePlease click on the APPLY button to complete the application form, attach your CV and Covering Letter for this role.Candidates with the relevant experience or job titles of; Technical Support Officer, IT Systems Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st/2nd Line Helpdesk Engineer, IT Support Technician, 1st/2nd Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Support, Infrastructure Support Officer, Technical Support Engineer, IT Systems Support Technician may also be considered for this role.