IT Support Analyst

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IT Support Engineer - Mac OS / MS Windows -£22,000pa to £24,000 + Pension - SolihullMicrosoft Windows, Active Directory, MS Office, Outlook, SLA's, Service DeskInternational company urgently requires an experienced and proactive IT Engineer to assist and support across multiple functions in their West Midlands HQ.Your role as the IT Support Engineer will be to provide IT support for all end user devices such as Mobiles, Tablets and PC's Printers and general IT.You will action technical incidents and requests, and where appropriate, provide an interface for your IT Service Desk, Incident Management, Change Management, Problem Management and Service Delivery Management functions.Assists in the resolution of Incidents and Requests and it the front line for all IT user related queries, you will ensure that escalations and resolutions in accordance with Service Level Agreements are met. ESSENTIAL SKILLS WILL INCLUDE: Apple MacMicrosoft Windows TechnologyDesktop, Service Desk or Helpdesk experienceWorking to SLA and KPI requirements Ensuring all internal and external SLA's are metActive Directory & support including administrationMac OS Support Experience EssentialMobile device support (Android, Blackberry, Windows, iOS mobile devices configuration and support.)Knowledge of Microsoft applications (Windows 7/10, Office 2007 Office 365, would be an advantage.)An understanding of ITIL is advantageous.The ability to understand and manage customer business requirements.Must be able to show proven experience of implementing desktop support best practises.Inventory and software deployment methodologiesPC hardware support (HP/Lenovo/Dell Hardware and Software break-fix)Mobile device support (iOS, Android, Blackberry, Windows mobile devices configuration and supportThis is an excellent role for an enthusiastic IT Engineer who wants to take ownership for technology.