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IT Support Analyst
Premium Job From Experis IT
Recruiter: Experis IT
Listed on: 10th June
Location: Solihull
Salary/Rate: £22,000 - £24,000
Type: Permanent
Start Date: ASAP
Reference: BBBH104777_1560157046_expired
Contact Name: James Warwick

This job has now expired please search on the home page to find live IT Jobs.

IT Support Engineer - Mac OS / MS Windows -£22,000pa to £24,000 + Pension - Solihull

Microsoft Windows, Active Directory, MS Office, Outlook, SLA's, Service Desk

International company urgently requires an experienced and proactive IT Engineer to assist and support across multiple functions in their West Midlands HQ.

Your role as the IT Support Engineer will be to provide IT support for all end user devices such as Mobiles, Tablets and PC's Printers and general IT.

You will action technical incidents and requests, and where appropriate, provide an interface for your IT Service Desk, Incident Management, Change Management, Problem Management and Service Delivery Management functions.

Assists in the resolution of Incidents and Requests and it the front line for all IT user related queries, you will ensure that escalations and resolutions in accordance with Service Level Agreements are met.

ESSENTIAL SKILLS WILL INCLUDE:

  • Apple Mac
  • Microsoft Windows Technology
  • Desktop, Service Desk or Helpdesk experience
  • Working to SLA and KPI requirements Ensuring all internal and external SLA's are met
  • Active Directory & support including administration
  • Mac OS Support Experience Essential
  • Mobile device support (Android, Blackberry, Windows, iOS mobile devices configuration and support.)
  • Knowledge of Microsoft applications (Windows 7/10, Office 2007 Office 365, would be an advantage.)
  • An understanding of ITIL is advantageous.
  • The ability to understand and manage customer business requirements.
  • Must be able to show proven experience of implementing desktop support best practises.
  • Inventory and software deployment methodologies
  • PC hardware support (HP/Lenovo/Dell Hardware and Software break-fix)
  • Mobile device support (iOS, Android, Blackberry, Windows mobile devices configuration and support

This is an excellent role for an enthusiastic IT Engineer who wants to take ownership for technology.