Desktop Support Engineer


Premium Job From Spring Group Plc

Recruiter

Spring Group Plc

Listed on

7th June 2019

Location

City Of London

Salary/Rate

£28000 - £32000

Type

Permanent

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Desktop Support Engineer

Spring Technology are working with a large Service provider to recruit an IT Support Analyst. This role will be based in Canary Wharf with an extremely competitive salary.

The Role

In this role you will be working as part of a team within the companies Canary Wharf office. This role will involve an onsite presence and will require the candidate to provide technical deskside support, there is also be scope to provide additional IT Support such as training on new and existing IT services.

Canary Wharf

£29k - £32k

The Responsibilities

*Management of the tickets logged via the IT Service Desk that have been escalated for on-site support.

*Technical troubleshooting and root cause identification for effective incident resolution.

*Incident management (timely resolution or escalation, follow-up, user communication).

*Act as a point of escalation for Canary Wharf users, taking ownership of received escalations through to resolution.

*Identification and implementation of improvements to IT procedures.

*Installing, configuring, monitoring and supporting the workstation environment including computers, mobile devices and IP telephony.

*Maintaining user documentation and IT documentation (procedures, knowledge base).

*Contribute to the continuous improvement of user experience.

The Requirements

*Previous employment in a similar role

*Good knowledge of ITIL and IT Service Management best practices in general

*Proficient in all recent Windows desktop versions: deployment, configuration, maintenance, software distribution (SCCM), patching (WSUS) and management - and associated technologies

*Good knowledge of Microsoft Exchange concepts and administration

*Good knowledge of the Microsoft Office software suite

*A+ certification or Microsoft Certified Professional (MCP) or equivalent through experience

*Full Driving Licence required

Are you interested in progressing your career with one of the largest service providers in the UK?

Apply now for immediate consideration

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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