Customer Service / Complaints / SAP / Cheadle
Recruiter
Real Time Recruitment
Listed on
7th June 2019
Location
Cheadle
Type
Contract
This job has now expired please search on the home page to find live IT Jobs.
Real Time Recruitment Solutions https://www.rtrs.co.uk Position - Customer Service DeskLocation - Cheadle, Cheshire
Term - 6 month contract
Rate - £16.88 per hour Ltd / Composite Company
Description:
- Receive and input customer orders via email, files and issue related order acknowledgment with all relevant information customer may need (e.g. product availability, eventual delivery time, material status)
- Be the primary escalation point for customer deliveries/logistics issues
- Contact customer in case request is not clear/ complete to gather additional information. Coordinate and check with sales and pricing team in case of specific conditions and with finance (cash collection team) in case of credit limit hold
- Liaise with the different Supply Chain entities: Plant, Finished Goods Planning team, warehousing and participate in Tier meeting of the Plant (daily/weekly).
- Provide forecast (Short term) for the 2 OES customers to SIOP lead, liaising with sales
- Provide metrics related to shipment performance on a weekly /monthly basis
- Inform supply department of any 'special' order and negotiate, request delivery time when needed
- Coordinate shipment process
- Create collective delivery and give relevant information / instructions to the warehouse for order preparation in full compliance with internal policy and applicable legislation and customer agreed specifications
- Once orders are ready for shipment, coordinate shipment organization with local warehouse teams and inform customers accordingly.
- Backorder management: Proactive follow up on backlog, getting delivery times, updating material status, negotiating shipments with customers to ensure order book accuracy, Inform customer accordingly
- Claims and Returns Management and follow up - Coordinate internally and with customers claims management to ensure correct and efficient handling of claims
- Ensure follow up on activity with sales
- Coordinate closely and communicate with sales team to ensure continuity in service to customers and continuous improvement.
- Coordinate also with other functions such as Marketing, Finance (credit analyst), SC, Quality to answer/ forward customer requests
- Report incident and issues to management and propose eventual solution. Keep sales informed of important points. Be proactive in problem solving
- Any other duties not listed as required by the business
Attributes/Skills Required:
• Good computer skills (MS Office advanced skills and SAP is essential. must be confident users who are familiar with working with EDI (electronic demand inventory/indicator)
• Highly motivated and enjoys working to tight deadlines.
• Good communicator - with internal and external parties at all business levels
• Able to travel to visit customers and suppliers or attend meetings
• Flexible and willing to meet the needs of the business
Knowledge of Incoterms is an asset.
Knowledge /Education Required/Sought:Bachelor degree or equal through knowledge Knowledge in a commercial environmentKnowledge of MRPSupply Chain knowledge Urgent requirement, Send cv for immediate response.
Manufacturing and Quality
2019-06-06
