Office Administration Assistant

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Office Administration AssistantBoscombe Down3-month contract possibly extending to 6 months£11.00 per hourMy Client is looking to recruit an Office Administrator to join the team in Boscombe Down for an initial 3 month contract.

Key Accountability's

* Undertake the delivery of the pre-appointment process

* Providing first line guidance to prospective employees, current employees, managers and HR

* Ensure all work is prioritised and completed in a timely manner in accordance with Service Level Agreements

* Keep accurate records of all service requests and actions taken

* Ensure all personal documentation is handled in accordance with the Data Protection Act

* Make suggestions for ongoing process improvements

* Answer incoming enquiries.

* Accurate data input on the relevant in house systems

* Appropriate use of all other systems

* Provide a professional service with a focus on excellent customer service to colleagues and external customers using written and verbal communication

* Any other tasks required by the Team Leader or Manager

Key Capabilities and Knowledge

* Open and adaptable to change

* Understand the Clients organisational structure, own role contribution, values and behaviours

* Good organisational skills and methodical approach

* Commits to quality improvement

* Has a 'can do' approach with a willingness to learn

* Accuracy, efficiency and pro activeness

* Work as part of team with the ability to work independently

* Accurate judgement to know when to escalate a query

Experience and Qualifications

* Experience of working in a customer service environment with strong administration skills