2nd Line Support Analyst / Second Line Support Analyst / 2nd Line Support Engineer / Second Line Support Engineer / 2nd Line Support / Second Line Support / 2nd Line / Second Line / Support / IT Support / 2nd Line IT Support / Second Line IT Support / Service Desk / Support / Escalation / ISO9001 / Support Tickets / Ticketing System / Diagnosis / Diagnostic / Resolution / Customer Issues / SLA / Service Level Guidelines / Incident Requests / Service Requests / Windows Server Operating System Administration / Microsoft / Anti Virus / Patches / Active Directory / Group Policy / G Suite Domain / License Management / Asset Management / Group Policy / Windows / Microsoft Office / Network / Desktop / Hardware / Installation / Configuration / Rota / 24/7 Rota
2nd Line Support Analyst
One of our ISP West Midlands based clients is seeking a 2nd Line Support Analyst to join their expanding IT Support team. You will provide support to users for any support issues which have been escalated from the 1st line support team. You will also be responsible for implementing infrastructure and supporting projects as and when required to meet the business needs.
2nd Line Support Analyst duties will include, but not limited to:
*Providing 2nd line support to client IT issues
*Take ownership of escalated 1st Line support tickets
*Diagnosing tickets, and obtaining all relevant and necessary information to resolve the issue
*Resolving customer issues within the agreed service level guidelines, escalating issues where appropriate
*Deployment of Microsoft, Anti Virus updates and patches
*Administration of Active Directory users, group policy, monitoring of domain health and maintenance of records
As the 2nd Line Support Analyst you will be required to possess:
*Previous experience working within a 2nd Line IT Support environment
*Experience with network or desktop support
*Previous experience with the following technologies would be beneficial: Windows 7,8,10 / Office 2013 / Windows environment administration (Server 2012/2016, Hyper-V) / Anti Virus Software / Firewalls
*A high level of Active Directory administration experience
*Previous experience with asset management would be advantageous
With a salary on offer of up to £24,000 this is an excellent opportunity to join an expanding IT Support team organisation, and develop career further.
To be considered for this opportunity apply with your CV today, or contact Vicci for more information on [Telephone number removed]
, or Click here to contact this recruiter
Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: www.spring.com/candidate-privacy-information-statement