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IT Service Desk Manager
Premium Job From University of East Anglia
Recruiter: University of East Anglia
Listed on: 3rd June
Location: Norwich
Salary/Rate: £33,199 - £39,609
Type: Permanent
Start Date: ASAP
Reference: ALC915
Contact Name: University of East Anglia

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Join our growing team at UEA IT Services and help shape and transform the services we deliver. 

We are looking for someone to lead our customer focused IT Service Desk providing first-line support to staff and students. Some of the duties include; governing the resolution of incidents; develop and manage processes; leading a team of IT professionals; coordinate consumer surveys and liaising with colleagues from a variety of departments.

You will require a passion for providing excellent customer service, and be able to continually identify and then deliver improvements to the service provided.

Experience of working within an IT Service Desk and managing successful teams is essential. You should also have a degree in an IT related subject and have an ITIL qualification, along with excellent communication skills and a flexible approach to your working hours.

Closing date:  13 June 2019

To apply for this vacancy, please follow the online instructions by clicking the APPLY button.

The University is a Bronze Athena Swan Award holder, currently working towards Silver.