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Applications Support Analyst
Premium Job From Gattaca PLC
Recruiter: Gattaca PLC
Listed on: 3rd June
Location: Milton Keynes
Salary Notes: Per annum
Type: Permanent
Start Date: ASAP
Reference: APPS/MK/500260_expired
Contact Name: Scott Thomson

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Applications Support Analyst - Milton Keynes 

We are seeking a support analyst to work as part of a team supporting a variety of applications within a security cleared environment. 

You will have experience in supporting, monitoring support/telephone based incidents. 

  • Monitoring the dashboard for alerts and service-based issues, recording incidents in ITSM and contacting the service caller for further information. 
  • Take ownership of incidents and ensure they are resolved within SLA's. 
  • Performing daily checks of the applications and middleware. 

Core Skills: 

  • You will be able to demonstrate competent IT literacy around applications and systems. 
  • Be familiar with concepts of, and have some basic skills in databases such as SQL Server, Oracle or Postgres nad some operating platforms such as UNIX & Windows. 
  • Have investigation and diagnostics skills and have some knowledge of support tools such as ServiceNow or Remedy. 

What we can offer: 

  • A competitive basic salary and benefits package. 
  • Fantastic career progression opportunities. 
  • Security Clearance to CTC/SC Level
  • Full training based on career objectives and job need.