Service Desk Analyst

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Service Desk Analyst - 26k - Bristol Service Desk Analyst - 26k - Bristol RoleYou will be working as part of a team who operate on a 4 on 4 off shift basis. You will have the option of working from 7-7 or 10-10.Performing server and application maintenance activities, including SCCM patchingResolving incidents raised by customers within agreed SLA'sAssisting the Incident Management team by owning all tickets through to resolution, performing communications to internal and external stake holders, chasing suppliers and escalating when necessary.Generating and analysing Lync and SfB Media quality reportsSupporting 3rd line engineers with the following technologies:Microsoft Windows server 2012Microsoft SQLMicrosoft Virtual Machine ManagerActive Directory Experience Support of UC technologies (Lync / SfB)Proven management of support requests and incidents using the ITIL frameworkComplex Problem solvingTroubleshooting skills and experienceAbility to prepare quality written correspondence, and internal and external-facing documentation BenefitsShift work meaning you will have 4 days offCompetitive salaryExcellent progression opportunities within the organisationPension contribution Skype for Business / Service Desk analyst / SQL / Windows 2012 / Microsoft / AD / Active Directory