Software Support Consultant / Software Support Specialist - Polish Speaking

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Job Title: Software Support Consultant

Location: Dudley, West Midlands

Salary: £33,000 - £37,000

Job Type: Full Time, Permanent

An expanding, innovative software house with global growth plans based in the West Midlands, is looking for a talented application support professional. To join a collaborative, friendly team supporting market leading SaaS based enterprise applications.

The Role:

The Support team are the primary interface with their clients when they have technical issues affecting their ability to use their products. This successful candidate will need to be fluent in Polish to provide support for their Polish speaking customers, and have deep knowledge and real world experience of supporting application end users.

Delivery of a consistently high quality support service which exceeds client expectations is critical to the overall success of the business.

The key purpose of the role is to:

Deliver a professional and technically expert support service to their clients

Develop in-depth technical skills to be able to support the company's software products

Seek to identify improvement opportunities that will enhance their support offering

Work as an effective member of the support team and contribute positively to departmental objectives

Key Tasks:

Maintaining the highest professional standards at all times

Making a positive contribution to, and being a productive member of the company's software support team

Maintaining personal skills currency to ensure the ability to support new product features when released

Striving to deliver continuous improvement in their support service

Striving to exceed client expectations in all interactions

Ensuring clear and effective communication both to clients and within the business

Following defined process when handling client issues

Handling an appropriate volume of work that both supports the team goals and satisfies personal objectives

Providing support and assistance to team members both technically and operationally as required

Carrying out planned change and upgrade activities

Working shift patterns between 08:00-22:00 as part of the extended hours team rota if required

Participating in the Out Of Hours rota on an on-call rota

Candidate Requirements

Fluent in Polish

At least 5 years previous experience and proven capability of working in a pressured customer service application support environment

Demonstrate a good level of generic technical capability and methodical problem resolution skills

Professionalism and Excellent customer service

Highly Motivated, Self-driven

Ability to prioritise workload

Positive contributor and team player

Ability to learn

Ability to work under pressure

ITIL Understanding

Why join them?

The company believes that their people are key to their reputation for innovative solutions and quality service. They are very proud to be in receipt of accolades from Investors in People for Gold Standards, as well as Best Companies for their 1 Star performance for their commitment to measuring, recognising and improving their business engagement.

As part of a highly motivated team you will have the opportunity for continuous learning through team collaboration and buddy working. In addition, access is provided to training resources and third party courses as appropriate.

You will be working in a modern office with great facilities for work and rest. Challenge your team to a game of pool or sit and relax and enjoy one of the many drinks or healthy snacks provided for you. You will also enjoy a competitive salary along with taking advantage of the vast range of employee benefits on offer.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with experience of: Software Engineer, Software Developer, Software Support, Software Support Specialist, IT Engineer, Customer Service Representative, Customer Services Executive, Customer Service Adviser, Customer Support, Client Service Advisor, Customer Services, Customer Service Assistant, CSA, Administrator, IT Software Support, Application Support, Computer Science, Trouble Shooting, Linux, Windows, MAC, Javascript, HTML, DOM, CSS, SQL, Microsoft Windows Server, SaaS, Software Support Engineer, Software Support Technician will also be considered for this role.