Application Support Analyst
29th May 2019
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innocent started with a simple mission: to make drinks that make it easy to do yourself some good. In 1999 we concocted a few smoothies in our kitchen and tested them on people at a music festival; today we're blending every type of fruit & veg under the sun and selling drinks right across Europe. We have great ambitions: to show the world that you can build a successful business that cares about more than just profit, and to leave things better than we find them. We're proud to call ourselves Europe's favourite little healthy drinks company, but we're still growing. And that means we need more brilliant people who share our ambition, to join in with the next, most exciting, part of our story.
what you'll be doing
Working in a fast paced environment, your database, analytical and problem solving skills will be put to the test resolving issues across all of our data driven solutions. You will be responsible for supporting a wide variety of systems, such as the software that helps our finance team keep track of millions of pounds worth of transactions, the systems our customers use to place orders, and the applications which manage the logistics of our lorries on the road, delivering all of those lovely drinks.
You'll troubleshoot issues and provide technical support for end users, working with teams across the business as well as external providers. You will also get involved in creating technical documentation, testing, and deploying enhancements.
Our IT team works from our London head office, but as well as supporting people here at Fruit Towers you'll be delivering the same high level of service to all of our users across our other European offices.
You're someone who loves helping people, with a passion for understanding how things work and learning new systems.
You'll have a solid understanding of databases and SQL, and enjoy using your strong analysis and problem solving skills to get to the root cause of an issue.
Working on business critical solutions, you'll need excellent attention to detail, and you'll be able to explain technical answers in a non-technical way.
You'll play an integral part in the supporting IT systems at innocent. This is a fantastic opportunity to rapidly learn about a variety of technologies and solutions, and the business processes that they support. You'll be working closely with loads of different people across the business, as well as liaising with third parties to keep all of our systems running smoothly.
You'll be a part of a highly motivated team, working with bunch of people who are passionate about what they do and how they do it.
If you think you have everything we're looking for and more, then we'd love to hear from you. You'll need to get your skates on though, as applications close soon.
You will help us to keep doing business the right way - keeping innocent one of the Sunday Times Best Places to Work, using our B Corp status to inspire wider change, and reinforcing our culture of staying little as we grow big
Dolly Parton may have worked Nine to Five but you don't have to. We're all about being healthy and happy here at innocent so we're open to a chat about flexible working. No promises, but we reckon that if it's good for you, then it's good for us.
No agencies please.