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Content Specialist
Premium Job From Experis IT
Recruiter: Experis IT
Listed on: 28th May
Location: Brighton
Salary/Rate: £175 - £200
Type: Contract
Start Date: ASAP
Reference: J332005A_1559048727_expired
Contact Name: Andrew Ruinoff

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My client a large global financial services brand is looking for an experienced Content Specialist on a initial 3 month contract basis. Do you have a passion for content? Do you know how to write effective help content to meet user needs? We are seeking expert writers/curators of help content for our customers and colleagues as we develop and deliver a new user help tool.The role, Content Specialist - Curator & Distributor, requires you to become familiar with the business' procedural content as it is currently published and then curate the content so that it better suits a new user help database tool. The content covers all operating procedures across all functional areas. This is a new role for the company, so problem solving and personal initiative are as crucial as excellent content writing skills.
In this role, you will:Research current content and identify content improvements which will include reformatting, editing and uploading to a new knowledge platformHelp conceive the user interaction with the content and work with technology colleagues (and others) to articulate and deliver an effective user experience of the help toolWork with users, other content authors/curators and technology partners to deliver and distribute best in class written, visual and other contentWork as part of a diverse global team including line operations, compliance, technology and project resources Key ResponsibilitiesWorks with others to research user needs, contribute to the creation of content standards, guidelines and best practiceGather, organize, review, filter, create and publish content to provide an effective source of information for our operating teams across all business functions and processesWork with customers, key stakeholders, and partners to curate & distribute content aligning with global standards for content creation / approval to publishDevelop topics, keywords and phrases in conjunction with the Content Strategist and others that help users find information that enables them to deliver excellent service to the customersWork to laid down content standards and SLAsCustomize content as it is published through finding a unique perspective, question or tag leveraging multiple channels to maximise impact and engagementRegularly review content in conjunction with process owners in order to eliminate obsolete content, identify new needs and modify existing content QualificationsDegree level education preferredMinimum of 2+ years professional experience working in content curation rolesExperience of working in the financial services sectorExcellent writing skillsGreat working knowledge of social media, web content management skills. Knowledge of HTML an advantageAbility to work on a diverse team under deadline pressureExcellent relationship management, verbal and written communication skillsComfortable taking initiative and solving diverse problems