|Recruiter:||Connected IT Recruitment|
|Listed on:||28th May|
|Salary/Rate:||£20,000 - £28,000|
|Contact Name:||Vincent Stevenson|
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An excellent opportunity has arisen for a number of 1st/2nd Line Technical Support Engineers / Analysts to join an exciting and globally recognised company in Surrey.
This is an exciting opportunity to work as an 1st / 2nd Line Technical Support Engineer within a Solutions Helpdesk. This department delivers diagnosis and resolution to their customers and business partners across their range of solutions and multifunctional devices. Working within the ITIL framework, meeting customer SLA's, you will be providing an exceptional level of remote customer service and support. In addition, you will need to identify Installs/Moves/Additions/Changes and escalate incidents and problems to internal colleagues and external developers/vendors where required.
Learning and development is strongly encouraged and you will regularly receive a variety of bespoke training programs, tailored to the meet your progression and customers' support requirements. The nature of the role offers an opportunity to experience a variety of different troubleshooting scenarios making every day as challenging and exciting as the next.
Soft skills :-
Key Skills: Technical Support, 1st line support engineer, Application Support, Software Support, Service Desk, Help Desk, Windows Servers, Desktops, networking, SQL, troubleshooting, analyst, analysis, troubleshooting, SCCM, T-SQL