IT Support Technician - First & Second Line Engineer - Service Desk
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Service Desk IT Support Technician / First & Second Line Desktop Engineer with help desk support, networking / infrastructure and AV / Audio Visual equipment set-up experience is required for a well-established Company in London (Nearest Station - Hyde Park Corner Underground Station on the Piccadilly Line)
SALARY: up to £28,000 per annum (depending on experience) + Benefits
LOCATION: London (Nearest Station - Hyde Park Corner Underground Station on the Piccadilly Line)
JOB TYPE: Full-Time, Permanent
KEY REQUIREMENTS: Candidates should have technical experience with:
Windows 7 / 8 / 10
Windows Server 2008 R2 / 2012 R2 / 2016
Apple OSX / iOS
Microsoft Office 365
Active Directory
Basic Networking (IP addressing/routing)
Basic Security (Anti-Virus, Firewalls)
System Imaging (Clonezilla / WDS)
Audio Visual Support
Telephone system administration
JOB OVERVIEW
We have a fantastic new job opportunity for a Service Desk IT Support Technician / First & Second Line Desktop Engineer with help desk support, networking / infrastructure and AV / Audio Visual equipment set-up experience.
Working as the Service Desk IT Support Technician / First & Second Line Desktop Engineer you will provide 1st and 2nd line support to internal staff supporting PCs, Laptop Computers, Smart Phones, Telephony and AV / audio visual equipment.
As the Service Desk IT Support Technician / First & Second Line Desktop Engineer you will also be expected to carry out project and infrastructure work, as well as basic training / inductions of new users.
APPLY TODAY
If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.
DUTIES
Your duties as the Service Desk IT Support Technician / First & Second Line Desktop Engineer will include:
Provide 1st / 2nd line IT support to internal staff
Proactively support delegates and presenters during Company external events (AV / Audio Visual)
Identify IT training requirements
Create / maintain documentation
Create knowledge base articles
Carry out project / infrastructure work as requested by the Head of IT
Contribute to IT discussions around projects and research business solutions
IDEAL CANDIDATE REQUIREMENTS
TECHNICAL SKILLS
Essential
Windows 7 / 8 / 10
Windows Server 2008 R2 / 2012 R2 / 2016
Apple OSX / iOS
Microsoft Office 365
Active Directory
Basic Networking (IP addressing/routing)
Basic Security (Anti-Virus, Firewalls)
System Imaging (Clonezilla / WDS)
Audio Visual Support
Telephone system administration
Desirable
DHCP / DNS / Group Policy
VMware Administration
Advanced Networking (VLANs, ACLs, CLI)
Advanced Security (Encryption / DLP)
Firewall Administration
SQL Administration / IIS Administration
Alcatel-Lucent telephone administration
PERSONAL ATTRIBUTES
Friendly, positive, naturally helpful
Calm under pressure
Keen to learn new skills
Initiative-led, problem solver
Team player / collaborative thinker
Flexible / adaptable
Confident communicator (Written / Verbal)
Manages own time / prioritises own work
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
PLEASE NOTE: CVs MUST be attached to your email job application in Microsoft Word or PDF format for our systems to process your application correctly, rather than your CV copied and pasted into the body of the email.
JOB REF: AWDO-P4833
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