Communications Assistant / Telephony Support
Recruiter
Listed on
Location
Salary/Rate
Salary Notes
Type
Start Date
This job has now expired please search on the home page to find live IT Jobs.
Tasks to be carried out:
* Assist with conducting a detailed audit of current analogue and cisco handsets, identifying new installations required in departments
* Assist with the programming and deployment of VoIP Handsets.
* Provide floor walking support during and after deployment.
* Assist staff with telephone faults, record and escalate faults as necessary.
* Box up faulty devices, liaise with Maintel and stores manager with regard to their collection.
* Update and Maintain the telephone directory ie: all moves and changes, leavers and starters.
Key skills:
* Install VoIP telephones in accordance with department / Maintel standards
* Provide advice and guidance to users regarding the VoIP telephone system.
* Troubleshoot issues with installed handsets, replace and reprogramme when necessary.
* Identify, log, and resolve technical problems - liaise with IT Networks/ Maintel when necessary.
* Identify potential changes and system improvements, present to the Digital Services VoIP Management Team for consideration and implementation.
* Ensure that work is carried out within agreed service levels and in accordance with department guidelines.
* Create, maintain, and distribute reports of progress to VoIP Management Team.
* Maintain VoIP end users databases with a clear record of activities.
* Explain and document technical issues in a clear way to staff at all levels.
Personal/ soft skills:
* Excellent Customer Service in Face-to-Face.
* Excellent Telephone or Electronic Interaction with Clients.
* Good Language and Communications Skills.
* Problem-Solving.
* Good Understanding of Computer / Telecommunication Support and Troubleshooting.
* Knowledge of Microsoft packages.
* Ability to Work in a Team.
* Ability to prioritise workload.
LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.