IT Support Technician

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IT Support Technician

£20,000 - £25,000 DOE

37.5 hours per week - rotational shifts from Monday to Friday 8.00am - 7.00pm (occasional weekend working)

This is an opportunity to join the UK's largest personal insolvency organisation.

Their Values are to be;

dynamic, knowledgeable, professional, customer-focused and caring. They are an innovative and forward-thinking company with a strong and respected brand. An exciting opportunity has arisen for a full time IT Support Technician to join their well-established technology team.

As IT Support Technician you will be responsible for:

- Supporting the IT Team to meet business requirements

- Maintaining a high level of communication with all stakeholders

- Providing 'Hands-on' and pro-active support and service delivery

- Liaise with third party softwarehardware providers

- Desktop Builds and Imaging Rollout using various deployment methods

- Accurately update and maintain our ticketing system

- Working on any additional projects or tasks to achieve business goals

- Keeping accurate and up to date records and documentation

Essential knowledge, skills and personal attributes:

- Knowledge of Active Directory, Group policy and user Administration processes

- First rate understanding of server hardware set-up and software configuration

- Experience configuring and managing Windows 7/10 and Windows Server 2012/2016

- Office 365 operation and troubleshooting

- Track record supporting users with MS Office 2013/2016

- Knowledge of Networking - Routers/switches/Firewalls

- Troubleshooting TCP/IP, DNS, DHCP, LANWAN, IPSec

- Experience of network monitoring software

- Understanding of VOIP telephony platforms

- Awareness and understanding of virtualisation technologies

- Track record of taking ownership of problems and tasks

- A team player looking to thrive in a fast-paced environment

Desirable Qualifications:

- HNC or HND in Computing

- Microsoft accreditation - MTA or MCSA

The ideal candidate will have a 'can do' attitude and the ability to stay calm under pressure, excellent communication skills and experience working with stakeholders to solve complex IT problems. Does this sound like you? Now is the time to apply!

Job Type: Full-time

Salary: £20,000.00 to £25,000.00 /year