IT Field Engineer / 2nd/3rd Line Support Engineer

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Job Title: IT Field EngineerLocation: East London (E8)Salary: £28,000 - £31,000 annual depending on experience + Out of hours & travel payJob Type: Full Time (8:30 - 17:30), PermanentThe Company has been providing personalised IT support to variety of business since 1999 and are proud to be working with some very well-known companies, each with different needs and priorities and therefore no one day will be the same!Due to their continuous growth, they are now looking for an experienced IT Field Engineers to join them at this exciting time to help dive their established IT services forward whilst delivering an excellent customer services.The Role:The majority of your time you will be working in the field supporting clients all across M25. However, there may be times when you will be working from their office based only two minutes' walk from the Haggerston over ground stationGenerally speaking your working hours will be Monday to Friday 08.30 - 17.30, however, due to the nature of the role, you will need to be flexible with your start and finish times with occasional out of hours on- call duties and occasional work on weekends.Key Responsibilities:Providing client facing technical supportImplementing new servers, installations, service or refurbishments of client's equipmentCompleting repairs, software and hardware upgrades through responding to service calls in timely and efficient mannerPerforming other duties as needed and directed by the helpdesk team or the clientProving timely telephone support whilst raising and dealing with open ticketsAccurately using the company's internal system to raise tickets and log timesLiaising with partners and third parties to resolve customers issuesProviding 1st and 2nd line support as and when requiredTo keep the senior management informed of any potential problemsAdvising, implementing and supporting variety of IT projectsResponding to internal and external requests in a professional manner demonstrating exceptional customer serviceUndertaking any other tasks and duties as and when requestedRequired Skills and Experience:Minimum 2 years of demonstrable 2nd/ 3rd line support, and/or Senior support and/or Field IT supportBe comfortable working in the field and dealing with variety of situationsKeenness to make a positive experienceExcellent communication skillsGreat organisation and problem solving skillsAbility to multitask and prioritiseGreat attention to detail with a 'can do' attitudeAbility to interact effectively and professionally with people at all organisational levels of the businessWhat you'll get in return:£28,000 - £31,000 per annum (plus hourly wage for the out of hours on call duty and paid travel time)Paid travel to and from clients sites28 days of annual leaveA mobile phone allowanceVariety of team eventsPension schemeBeers on FridayAn employee referral bonusPaid time to volunteer for charity work or take part in not for profit activitiesAnniversary rewardsOccasional in house meals prepared by professional chefsExtensive training sessionsOpportunities to grow and develop furtherThis is an exciting opportunity to join a hugely successful company that always works with the latest technology and strives for excellence.Therefore, if you feel you are ready to make a real difference and have the right attributes for this role, have the ambition to excel, please click on the APPLY button to send your CV and Cover Letter for this role.The company appreciate all applications, however, due to the high volumes they receive, they aren't able to provide individual feedback and are only able to contact candidates whose experience and skills closely match requirements.They also recognise that your skills and experience may be suitable for another role they may have in the future, therefore your details will be added to the candidate database to ensure you are considered and contacted.Candidates with experience of: IT Technician, Field Support, IT Service Desk Technician, IT Services Manager, IT Desk Support, 2nd Line Support, 3rd Line Helpdesk Engineer, IT Support Technician, 2nd Line Support Engineer, 3rd Line Support, Support Technician, IT Support Engineer, 3rd Line Support Technician, Software Engineer, Technical Support, IT Support, Helpdesk Support Technician, Helpdesk Support, Fault Desk, IT Systems Engineer, IT Systems Technician, IT Systems Support may also be considered for this role.