2nd Line Desktop Support Technician (ITIL / ServiceNow)


Premium Job From Experis IT

Recruiter

Experis IT

Listed on

21st May 2019

Location

London

Salary/Rate

£40000 - £65000

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

2nd Line Desktop Support Technician (ITIL / ServiceNow)We are actively looking to secure a 2nd Line Desktop Support Technician to join Experis as one of our expert consultants, delivering services to our clients.Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.Job Description Our client is looking for a Desktop Support Technician to provide 2nd line desktop and technical support for all users.This role requires a very high level of technical knowledge and requires an individual with great customer service skills and an understanding of a supporting global corporate environment.This person requires a high level of gravitas as well as strong and confident communication skills.You must be able to quickly and effectively diagnose and resolve issues related to PC/MAC, mobile devices, printers, videoconferencing, O365 & Teams, business application software, telecommunication issues and network issues. Roles and Responsibilities: You will have daily interaction with staff and perform all IT maintenance tasks, resolving moderate to complex problems immediately.As needed, you will also review and recommend hardware and software solutions, including new product acquisitions and upgrades. Required Experience: At least 3+ years' relative experience with a large, global corporate environment.Ability to provide a high level of customer service and continuous improvementsA high level of experience and confidence in providing support across multiple technology platforms.High level of confidence in managing IOS/Android mobile devices as well as tablets & iPadsAt least 3+ years' experience working in support of desk side servicesHigh Level of experience with Microsoft Outlook/Exchange, including advanced troubleshooting.Advanced knowledge of iOS and Android mobile devices and experience with MDM solutions.Experience with MS Teams and O365 would be beneficial.Additional Requirements:ITIL foundation (Minimum)High level of ServiceNow knowledgeAbility to multi-task, manage time and follow through with assignments.High level of energy and drive towards providing a high level of SupportInterested candidates should submit their CV in the first instance. For more information, please contact Gemma Grayson via

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