Desktop Support Analyst

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Desktop Support Analyst - 6 months - London

Global engineering client is looking for a highly experienced Desktop Support Analyst who will provide a front-line technology relationship with staff on various technical issues and needs relating to hardware, software, peripherals and services.

The role is customer service-oriented, focused on being proactive in anticipating and resolving technology issues and requirements staff may experience.

Experience:

- An Associate Degree or equivalent Technical Certification(s) in Information Technology and prior experience working in a professional services organisation

- Experience working in a regional / global organisation providing desktop support services in a Microsoft environment (i.e. Windows, Active Directory, Office 365, Outlook, Skype for Business, OneDrive, Anti-virus, Remote Access, etc.)

- Familiarity to technical software solutions from Autodesk, Bentley, Trimble, etc. are a plus

- Familiarity to software solutions from Adobe, Bluebeam, Cisco, Symantec, etc. are a plus

- Familiarity with IOS and Android mobile devices and Mobile Device Management tools

- Experience using a Ticketing system like ServiceNow

- Collaborative, consultative and effective in a consensus-based decision making culture.

- High energy, motivated, open-minded and willing to embrace innovation and new technology

- Excellent written and verbal communication skills; communicating to all levels within an organisation

- Be a self-starter who takes initiative to work and develop holistic solutions

- Continually exercises critical thought and judgement to determine the most appropriate action

- Strong interpersonal skills and the ability to develop and maintain relationships with representatives from various organisational offices and levels.

- Track record of success in team environments.

- Strong attention to details.

Spring Technology acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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